Auto Claims Administrator

Job Summary

The Auto Claims Administrator serves in a support role for the Risk Management department. Handling claims, incident reports, file/record keeping, follow up, scheduling. Other relevant duties assigned by the department lead.

Benefits

At CalPortland, were proud to offer a comprehensive, competitive benefits package that provides health and financial support to our most important resources: our employees. Your benefits are an important part of your overall compensation at CalPortland. Thats why we give you a wide range of benefits to choose from. All regular full time employees may enroll in a variety of health and welfare plans including medical, dental and vision plans. Other benefits include life insurance, disability coverage, employee assistance program, and retirement program. The company also has a variety of voluntary benefits for employees to choose from.

Compensation

$55,000-$61,000 DOE

Responsibilities

• Administers claims for all on-road/off road vehicles and some general liability; main intake source for incident reports, dash cams, photos, and other documents pertaining to the accident.
• Manages and maintains records of all losses and citations, providing data to assist all risk/safety personnel in reducing the number of losses overall.
• Accountable for maintaining monthly, quarterly and annual reports showing claim costs, expense reserves and accident frequency for VP/GMs and Safety Managers.
• Responsible for composing Subrogation Demands for not-at-fault claims, requiring and ensuring CalPortland gets payment for damages.
• Requests work orders for all repairs done in-house to present in subrogationdemand.
• Takes calls regarding windshield claims; sends out claim-filling instructions to claimants and submits claims to insurance once dispatch has verified truck's location.
• Manages all accident (hard) files/records in-house.
• Acts as the main point of contact for CalPortland regarding accidents; works closely with insurance companies and attorneys to set reserves, as well as authorize offers/settlements of claims where court involvement may or may not apply.
• Communicate and coordinates with management, dispatch, claimants, and employees to aid in resolving claims.

Education

High School Diploma

Requirements/Qualifications

• Ability to defuse and resolve situations where emotions can be elevated while remaining composed and objective.
• Fairness to determine proper claims settlements and cost control; authorizes costs paid out by insurance.
• Must possess discernment, great judgment of character and ability to make good judgments.
• Effective negotiation skills when determining liability or discussing repairs.
• Skilled in Microsoft Office (Excel, Word, Outlook), SAP and customer service
• Exceptional written and verbal communication
• Strong attention to detail, dependability, and follow through of all claims.

Conditions of Employment

Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check. Some positions require FMCSA regulated on-going drug and alcohol testing.

#LI-MF1

#HP