Auto Claims Specialist - Bodily Injury (Ohio and Arizona) - job 2 of 2

Branch is on a mission to make insurance less expensive, so more people can be covered. We use data, tech, and automation to simplify insurance from start to finish — cutting out the long, bait-and-switch quotes and unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. The result? Prices in seconds. Hundreds in savings.

But we’re not just changing the way home and auto insurance works. We want to change what it means to “work in insurance,” too. Restoring insurance to its original purpose — a force for communal good. Together, we’re getting back to getting each other’s back.

Branch's Claims Team

Our Claims team is our member's best friend on their worst day. Our energetic team works to resolve claims as quickly as possible with empathy and a commitment to ensuring compliance throughout Branch's resolution process. We're building a technology-first and data-driven claims experience to enhance client experience while eliminating traditional claims inefficiencies.

About the Auto Claims Specialist - Bodily Injury role

The Auto Claims Specialist – Bodily Injury is responsible for the investigation, evaluation and resolution of claims involving bodily injuries. We’re building a technology-first and data-driven claims experience to enhance member experience

while eliminating traditional claims inefficiencies. The ideal candidate should not be afraid to roll their sleeves up to ensure we’re achieving industry best outcomes all while making sure we’re delivering on our promise to our members.

Branch is remote native, so this position may be located anywhere in the U.S. (although Ohio and Arizona are strongly preferred) with occasional travel to Columbus, OH (HQ).

Key Responsibilities

• Investigate, evaluate, and resolve personal auto claims nationwide.
• Execute on claims strategies to achieve claims quality, customer service and operational objectives
• Serve as a mentor to less-experienced claims professionals.
• Handle an inventory of both injury and physical damage claims.
• Handle claims with a high complexity of coverage analysis, investigation, damage assessment, and other relevant technical areas.
• Provide training on current and new processes when needed.
• Support the strategy and operations of Branch claims.
• Assists in industry analysis and benchmarking studies
• Other duties as assigned.
• Ability to work a weekend shift.

Skills Knowledge and Expertise

• Five years of claimant experience with two or more years of bodily injury claims experience.
• Personal lines experience.
• Litigation experience is preferred.
• Broad knowledge of claims process in multiple jurisdictions.
• Proficient using the Microsoft Office suite of programs with an emphasis on Word and Excel.
• Ability to travel when needed
• Four-year college degree or equivalent experience.
• Insurance designation (AIC, SCLA, CPCU, etc.) is a plus.
• Creative, out of the box thinker who refuses to accept the status quo.
• Ability to “Call the Play” with imperfect information.
• Ability to work remotely.
• Licensed claims adjuster with multi-state experience

Benefits

Why join us at Branch?

We don’t just get our member’s backs. When you’re a Brancher, we’ve got yours, too — starting with benefits that let you live and work to your fullest.

• Above-market salary — Branch is a data-driven company. So we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits *above* the mark.
• Pay equity and transparency — Our pay isn’t just above market, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs.
• Remote-first (with perks) — Work from where you’re most comfortable and expense your WFH set up and monthly internet. We’ve also got a Columbus HQ and Chicago hub if you like working in an office.
• Unlimited “YouTime” — We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll even cover up to $1,000 towards your next vacation.
• Employee stock options — You’re not just a worker. All full-time employees are part-owners with your own stock options, so you’re personally invested in the company’s growth.
• Medical, Vision, Dental — Get all the coverage you need for a healthy, happy life. We’ll also contribute $150/month to a Health Savings Account (HSA), administered by Branch.
• 401k and contribution matching — Set yourself up for your future retirement. Branch helps you get there on time with a portion of your contributions matched each month.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: Remote