Renewal Manager - Autodesk Water

Job Requisition ID #24WD81029Position OverviewWe are seeking an experienced and performance-driven Software as a Service (SaaS) Renewals Manager to join our dynamic Customer Success team. The ideal candidate will be goal-oriented, proactive, and possess a strong ability to take immediate corrective action when results fall below expectations. The Renewals Manager will be responsible for managing a team of Renewals professionals and the renewal process for our software subscription services, ensuring high customer retention rates, and maximizing renewals revenue. This position is remote, with a preference for candidates located in the Pacific Time Zone.ResponsibilitiesRenewal Management• Oversee the entire renewals process, ensuring timely and accurate renewals of SaaS subscriptions.• Ensure Renewals Team members engage with customers to understand their needs, address concerns, and communicate the value of renewing their subscription.• Identify and pursue opportunities for upselling and cross-selling additional products and services during the renewal process.Performance & Goal Orientation• Set and achieve monthly, quarterly, and annual renewal targets.• Continuously monitor and analyze renewal performance metrics, taking immediate corrective action when results are below expectations.Customer Retention• Develop and implement strategies to increase customer retention and reduce churn.• Engage with at-risk customers to understand their concerns and develop action plans to retain their business.• Act as a customer advocate within the company, ensuring customer feedback is communicated to relevant teams and influences product development and service improvements.Cross-Functional Collaboration• Work closely with Sales, Product, and Support teams to address customer issues and feedback.• Provide insights and feedback to the Product team to help improve our offerings.Reporting & Analysis• Prepare regular reports on renewal rates, customer retention, and revenue forecasts.• Analyze data to identify trends and opportunities for improvement.Minimum Qualifications• Bachelor’s degree in Business, Marketing, or a related field or relevant work experience.• Minimum of 3-5 years of experience in a SaaS renewals, account management, or customer success role.• Proven track record of meeting or exceeding renewal and retention targets.• Strong analytical skills with the ability to interpret data and make data-driven decisions.• Excellent communication and interpersonal skills.• Ability to take immediate corrective action when results are below expectations.• Proficiency in CRM software (e.g., Salesforce) and other relevant tools.• Analytical mindset with the ability to interpret data and make data-driven decisions.• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.• Performance-driven with a strong goal orientation.• Proactive and able to take initiative.• Strong problem-solving skills.• Ability to work collaboratively across teams.• Customer-focused mindset.• Excellent organizational and time management skills.• Ability to motivate and develop team individuals to drive customer outcomes and successThis job description is intended to provide a general overview of the position and is not an exhaustive list of duties and responsibilities. Responsibilities and activities may change based on the needs of the company.Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/Salary transparencySalary is one part of Autodesk’s competitive compensation package. For U.S.-based sales roles, we expect a starting On-Target Earnings (OTE) between $125,600 and $181,830. OTE is comprised of base salary plus commission target for sales roles. Offers are based on the candidate’s experience and geographic location and may exceed this range. In addition to base salaries and/or OTE for sales roles, we also have a significant emphasis on annual cash bonuses, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/salesEqual Employment OpportunityAt Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk?Please search for open jobs and apply internally (not on this external site).