Online Customer Success Specialist

Autoliv is seeking a highly motivated and confident Online Customer Success Specialist to join our team in Houston, Texas. This part-time, entry-level position requires at least 1 year of experience in customer service or a related field. The ideal candidate will have strong negotiation and problem-solving skills, as well as a passion for delivering exceptional customer... experiences. Responsibilities: - Provide outstanding customer support via phone, email, and chat - Assist customers with product inquiries, order placements, and issue resolution - Work closely with the sales team to ensure customer satisfaction and retention - Monitor customer feedback and implement strategies to improve the overall customer experience - Collaborate with cross-functional teams to address customer needs and drive business growth Requirements: - 1+ year of experience in customer service or a related field - Confident and motivated individual with excellent communication skills - Strong negotiation and problem-solving abilities - Ability to work independently and prioritize tasks effectively - Proficient in Microsoft Office and CRM software Benefits: - Remote work flexibility - Medical coverage - Disability insurance Autoliv is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply. If you are passionate about customer success and are looking to join a dynamic team, apply now! The deadline to apply is June 14, 2024. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Online Customer Success Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs