Job details

Automotive Sales Manager

What is the role we are searching for?

Automotive Sales Manager-Glenn Mills, PA

This person will assist the General Sales Manager in hands-on planning, training and managing of his/her Sales Department Team in alignment with company culture which sets CarShop apart from others in the industry. In this role the Sales Manager is a critical team member in the day to day maintenance and advancement of our company values and culture. Ensures the Sales Consultants adopt and represent the CarShop core values as we serve our customers. The Sales Manager will seek to keep the energy level high in the showroom through encouragement and assistance to the sales consultants while achieving the goals of the strategic plan. At times you will assume the responsibilities of the General Sales Manager when he/she is called away to other duties.

What will you do?

Monitor on a daily basis and develop sales activities on the sales floor with emphasis on customer follow up before and after the sale, staffing the front sales desk and remaining vigilant for unattended customers on the sales lot and in the showroom. Implement established company procedures and policies for the sales department and suggest improvements.
Ensure timely response to and follow up on customer inquiries and concerns. Achieve Customer Satisfaction Index (CSI) and sales goals for his/her team. Maintain records and reports for self and company reports
Assist the finance team by assuming the responsibility of finance manager in times of their absence
Train/mentor sales consultants to increase their skills and abilities to serve customers and close the sale.
Handling the majority of the customer complaints which are "little" problems and refer only "big" problems to the General Sales Manager. Be available to assist the General Sales Manager in all areas, on an as needed basis
Establish performance and development objectives for direct reports.
Conduct a weekly "sales meeting" to recognize the successes of various sales consultants. Highlight a customer experience which models success and our culture and encourages the team. Encourage the sharing of new insights about how to handle challenging situations.

What skills do you bring?

Previous experience in the automotive/retail industry in managing teams and developing talent
Finance knowledge- ability to read credit bureaus, submit finance applications, and print paperwork at time of delivery a plus"
Personable servant leader who sets the example for his team.
Quick learner who is thoughtful and decisive in an appropriate balance.
Demonstrated ability of someone who exemplifies integrity. Does not cut corners. Remains consistent in terms of what one says and does in terms of behavior towards others. Maintains confidences.
Planner, organized and action oriented; a "doer", achieving results despite lack of resources. Strives for excellence and self-improvement.
Exhibits persuasiveness in change efforts, selling the vision.
Actively and successfully trains, coaches and develops people for current assignments and promotional positions. A people builder!

Culture & Benefits:

All applicants who are excited about a culture built on core values where we want only the best for our customers and our employees, are encouraged to apply. Paid vacations, 401k, and health benefits are part of our compensation package. CarShop, formerly CarSense, has been named to the prestigious 2019 Glassdoor Best Places To Work List and has also won a Top Workplace award from Philly.com and Pittsburgh Post-Gazette for the last ten consecutive years. CarShop is part of Penske Automotive Group, a Fortune 500 company. CarShop is an equal opportunity employer.