Customer Success Manager

Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At Automox you’re enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… all that’s missing is U! 

OVERVIEW 

We are looking for the right Customer Success Manager who is customer obsessed, has technical aptitude, and wants to join the Customer Experience Team to make sure every interaction with Automox ends with a happy customer. As a Customer Success Manager, your primary responsibility is to provide product expertise combined with a keen focus on the customer's desired outcomes.  You will work with customers and internal stakeholders throughout the customer’s lifecycle to ensure they receive maximum value from our solution. You will work with our customers to build relationships, learn about their businesses, and drive value based on our customers' defined goals and objectives. 

As a Customer Success Manager, you will become the trusted product technical advisor of our clients and partners. You’ll identify key technical strategies that will unlock business value for clients, improve product usability, expand product adoption, and increase customer satisfaction and loyalty.

• Develop strong relationships with our current customers: understand customer pain points, technical landscape, and business goals.
• Monitor specific data to identify at-risk customers
• Pinpoint problems and opportunities for expansion. Work cross-functionally with the Account Manager for expansion and renewal opportunities
• Lead scheduled Business Reviews with customers 
• Effectively communicate with customers and address questions, and challenging situations. This may include basic technical IT topics.  Drive maximum customer health and retention
• Work with customers and champion internal teams on escalated issues to ensure the best possible experience.
• Leverage data to create a comprehensive customer profile
• Brings ideas for improvement that helps us grow our business and fosters customer advocates
• Develop strong relationships with Engineering, Product, and Operations to ensure cohesion and shared understanding of goals and initiatives 
• Provide actionable feedback to engineering and product teams related to customer feature requests and product needs

• Extraordinary communicator - you are concise, articulate, and able to get to the heart of the matter.
• Innately Curious - you seek to understand the what, why, and how of our business.

• A passion for technology, customers, problem-solving, and being a part of a fast-growing SaaS company
• 3+ years of experience in Customer Success supporting a technical solution.
• Proven track record in handling difficult conversations with customers
• Experience in working with multi-divisional, multi-geographical customers
• You are concise, articulate, and able to get to the heart of the matter
• You seek to understand the what, why, and how of our business
• You have been a Customer Success Manager supporting a technical product
•  You have a passion for technology, customers, problem solving and being a part of a fast-growing SaaS company
• Plan and carry out responsibilities with minimal direction

This position will be accepting applications from 4/3 - 4/10

Studies have shown that women, people of marginalized genders, and people of color are less likely to apply to jobs unless they meet every single qualification. We want to encourage you to apply, even if you don't feel like you meet all the requirements. We are more interested in your skills, your experience, and your passion for the work than we are in your specific qualifications.

LOCATION

We are a fully distributed company and have remote workers throughout the United States.

***Note: We are currently not able to hire in Colorado, California, Seattle area, or New York metro***

ABOUT AUTOMOX

Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. The future of IT Operations is cloud-native – and right now. Will you join us?

TOTAL REWARDS: Thrive with Us

Beyond the Status Quo

🇺🇸 Work from almost anywhere in the USA***

💵Competitive Salary

📈Equity for Full-Time Employees

🏦 401K Match

🏝Flexible PTO, generous sick time policy

👋🏽$20 a month to connect virtually with colleagues

Health & Wellness

🩺 Comprehensive Health Plans with generous employer contributions

🩺100% Company-paid Short Term/Long Term Disability and Life Insurance

🩺 Company HSA Contribution: $100-$150-$200 per month based on tier

🩺 Gender Affirmation Coverage

Happiness & Well-Being

🎁 $50 per month Lifestyle Spending Account

💻 Internet Reimbursement - $50/month

🗄 $750 Home office stipend

👨‍👧‍👦 $10k Adoption Benefit

🤰🏽Comprehensive Family Planning Coverage

We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

We are not able to sponsor work visas for this position at this time.

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