Group Account Supervisor (Pharma Agency, Digital)

About Avalere Health

Established in 2001, Avalere Health is a purposefully built commercialization partner for the biopharmaceutical, medical technology, and wellness industries.

Our 1,500+ experts combine their knowledge and expertise across our core disciplines — Consulting; Medical; Policy; Value, Evidence, and Access; Marketing; and Digital Experience Technology — to create the connections that make better health happen.

Avalere Health partners with its clients to navigate the complex and rapidly changing healthcare ecosystem. Together, our experts help clients connect patients with life-changing therapies, realizing the potential of strategies and solutions to accelerate innovation that improves lives.

We live and breathe our five values in everything we do: We are authentic. We act with integrity. We value difference. We play for the team. We enjoy the journey. At Avalere Health, we imagine a healthier world and create the connections to make it happen. 

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

About the role

This position manages the client services team providing tactical and strategic leadership. Works directly with the client to ensure goals and objectives are being met and takes ownership of the campaign process from inception to completion. Supervises the client services team on a day to day basis.   

• Primary contact between the client and client services team, working to ensure brand strategy is effectively communicated and understood by team members
• Develops relationships and manages key opinion leaders
• Has a full understanding of the client’s brand, therapeutic area and objectives
• Uses independent judgment and discretion to act as a bridge between the brand and creative strategy
• Manages day to day client service business to ensure projects are completed on time and within budget
• Ability to anticipate client needs and make recommendations
• Simultaneously handles multiple projects under pressure and tight deadlines
• Leads and sets an example for the client services team delivering quality products to clients
• Works with multiple departments to ensure overall quality control of projects, including providing meaningful input as to employee performance and other issues within the agency
• Constantly communicates with all departments, providing necessary project updates
• Provides leadership and guidance to direct reports
• Performs administrative tasks necessary to meet client deliverables
• Attends meetings to discuss client projects and give status updates
• Performs other duties as assigned

• Bachelor’s Degree in Marketing, Advertising or equivalent discipline required
• 7+ years client services experience within a high volume advertising agency
• Must be self-motivated, professional, detail oriented, and possess excellent oral and written communication skills
• Comfortable working under pressure within tight deadlines
• Advanced PC experience with all MS Office Suite

What we can offer

Avalere Health aims to empower every employee to develop and thrive. We empower our team with the tools, skills, and support needed to think differently and to solve healthcare’s most complex challenges.

At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope.

We are committed to embedding diversity and inclusion in every aspect of our organization. We encourage diversity of thought, inclusive behavior, and break down barriers to ensure every individual feels valued and encouraged to contribute their unique abilities and potential. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide range of healthcare programs and wellbeing causes worldwide.

We have city hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits. 

We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.