Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.
At Avery Dennison, some of the great benefits we provide are:
Job Description
As a key member of Avery Dennison's North American Shared Services Organization (NASSO). This Customer Financial Services Manager role is a key link between NASSO, sales and customer service. The Customer Financial Services Manager is responsible for leading the operations of a credit team for Business Units within the North America region.
The role is critical in driving coordination with business partners as well as managing an outsourced service provider. The successful candidate will be responsible for leading direct reports in N. America and also managing our BPO outsource provider the Buiness Units under their responsibility . The day-to-day activities range from leading and prioritizing the tasks of the team, to coordinating process improvements and compliance.
In your role as Customer Financial Services Manager, delivering on these responsibilities is critical to success:
Partner with Sales, Finance, Customer Service, and our Outsource Service Provider to optimize A/R working capital and manage customer risk
Develop and maintain close working relationships with area VP’s, Finance Directors, Sales managers and Account Managers
Manage, lead, motivate and develop team members through effective leadership, coaching and training; complete performance management process, including goal setting and defining metrics
Assist in developing and implementing a plan to achieve AR goals, monitor/measure receivable performance and provide support.
Provide training and education related to credit policies and procedures
Identify staffing issues with performance evaluations, training and resources
Establish and approve credit lines and limitations of customer accounts
Review A/R agings with team members and resolve excessive past due transactions
Minimize past due exposure, ensure adherence to payment terms while limiting bad debt, improving sales and building customer relationships
Support working capital initiatives around free cash flow
Implement plans for maximizing cash collections and appropriate handling of the accounts receivable portfolio.
Negotiate the resolution of collections matters with customers
Run reporting and analysis of key AR metrics and results
Support A/R management with the business process improvement design and implementations
Review and approve refund checks
Execute decisions for problem solving, credit limitations, credit hold shipments, and negotiate payment settlements to make quality credit decisions.
Support key initiatives and special projects as needed
Qualifications
Avery Dennison has a long history of being a market leader. Your experience is important to us. It should include the following:
Education + Experience:
Bachelor's Degree in Finance or Accounting
5+ years of credit & collections experience with supervisory or lead experience a plus
Thorough understanding of fundamental concepts, practices and procedures of credit and collections, as well as best in class processes.
Strong financial, accounting and analytical skills and high attention to detail
Possess effective supervisory skills
Mainstream ERP and/or financial system(s) experience preferred
Experience of Oracle would be a preference but not required.
Understanding of the end to end order to cash process
Other:
Strong oral, written communication and presentation skills
Strong project management and business partnering skills; proven track record of collaborating across functions
Fundamental intellectual curiosity and ability to anticipate the next question.
Have a continuous learning approach and take initiative to act on data/intuition; provide proactive insights that drive action and execution, leading to results
Ability to handle several tasks simultaneously and prioritize/re-prioritize workload (individually and for direct reports) to meet deadlines in dynamic business conditions
Handle ongoing needs of our internal and external customers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440)534-6000 or [email protected] to discuss reasonable accommodations.
We are a global company with locations in over 50 countries, and we employ approximately 36,000 people worldwide. We provide branding and information labeling solutions, including pressure-sensitive materials, radio-frequency identification (RFI...
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