Customer Success Officer - Work from home

Job Description: Avnet is seeking a motivated and dynamic individual to join our team as a Customer Success Officer in a part-time, work from home position based in Phoenix, Arizona. As an Associate level role, this position requires at least 3 years of experience in customer service, account management, or a related field... Responsibilities: - Build and maintain strong relationships with customers to ensure satisfaction and retention - Serve as the primary point of contact for customer inquiries and issues, providing timely and effective solutions - Conduct regular check-ins with customers to assess their needs and identify opportunities for upselling or cross-selling - Collaborate with cross-functional teams to address customer concerns and drive product or service improvements - Monitor customer usage and engagement metrics to proactively address potential churn risks - Educate customers on product features and best practices to maximize their value - Track and report on key performance indicators related to customer success and satisfaction - Stay informed about industry trends and competitors to effectively position Avnet's offerings in the market Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Proven experience in customer service, account management, or a similar role - Strong communication and interpersonal skills - Excellent organizational and time-management abilities - Adaptability and willingness to learn new technologies and tools - Hardworking attitude and a proactive approach to problem-solving - Soft skills in negotiation and research - Ability to work independently and remotely - Proficiency in Microsoft Office Suite and CRM software Benefits: - Relocation allowance for eligible candidates - Retirement plan options - Free accommodation for work-related travel - Opportunity for ongoing learning and development for personal and professional growth Equal Opportunity Statement: Avnet is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to promoting diversity and inclusion in our workplace. We encourage qualified individuals who embody the traits and skills listed above to apply for this exciting opportunity to join Avnet's customer success team. The deadline to apply is July 20, 2024. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Customer Success Officer - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs