Software Consultant (Fully Remote)

As a Software Consultant at Avolution, your main responsibilities will include mastering our Enterprise Architecture software, ABACUS, and providing exceptional training and technical support to customers. You'll engage with clients to understand their needs, offer tailored solutions, analyze customer interactions for content creation, and assist in product development. Building and managing relationships will also be a key part of your role.

To succeed as a Software Consultant at Avolution, candidates should possess a Bachelor’s degree in Computer Science, Information Systems, or Engineering. Strong communication, problem-solving skills, and a technical aptitude are essential, with programming knowledge (like .NET or C#) being a plus. Experience in related roles is also advantageous.

Yes, the Software Consultant position at Avolution is fully remote, allowing you the flexibility to work from anywhere within the United States. This offers a unique opportunity to engage with clients across various regions while maintaining a work-life balance.

Avolution offers comprehensive training for the Software Consultant role, focusing on providing in-depth knowledge of the ABACUS software and effective consulting approaches. You'll gain the skills needed to help customers navigate complex tools and deliver tailored solutions that meet their business goals.

As a Software Consultant at Avolution, you'll enjoy a range of benefits including comprehensive healthcare coverage, generous PTO (20 days plus a birthday leave), sick days, the option for paid parental leave, 401K matching, life insurance, and annual home office allowances. In-person team retreats are also part of our supportive culture.

When answering this question, highlight your ability to adapt training to different customer needs, utilizing a hands-on approach when possible. Discuss the importance of assessing the customer's current knowledge level and creating tailored training modules based on that.

During your response, focus on specific projects or roles where you faced technical obstacles. Share how you successfully resolved those challenges, emphasizing teamwork and communication skills that align with Avolution's collaborative environment.

Explain your strategy for maintaining open lines of communication. Share your experience with proactive problem-solving and how empathetic listening plays a crucial role in understanding client concerns and building trust.

In your answer, mention a specific scenario where you collected and analyzed feedback, working with a team to implement changes. Detail how this led to improved customer satisfaction or product performance.

Discuss your programming experience, familiarity with tools related to ABACUS, and any scripting capabilities. Highlight how these skills will enable you to provide effective solutions and support to clients.

Share your approach to prioritizing tasks, such as using project management tools, setting deadlines, and maintaining a checklist of urgent customer needs. Explain how these strategies ensure timely and effective support for all clients.

Highlight the importance of collaboration in driving successful outcomes. Provide examples of how you have worked effectively in a team environment, sharing ideas and resources to achieve goals.

Detail your approach of breaking down the concept into simpler terms and using relatable analogies. Highlight your patience and ability to gauge the client's understanding during your explanation.

Discuss your passion for continuous learning and how you actively seek out knowledge through webinars, courses, and industry literature. Stress the value this has in enhancing your role as a consultant.

Relay your admiration for Avolution’s leadership in the industry and the collaborative culture. Mention specific aspects of the role that excite you and align with your career aspirations, emphasizing your desire to contribute to the team.