Job details

Manager of Technical Support - (Onsite, Atlanta GA)

Axon is on a mission to Protect Life, seeking a Manager of Technical Support to lead a dynamic team. The ideal candidate will enhance customer support by resolving complex technical issues and driving operational efficiencies.

Skills

Team leadership
Technical support
Quality assurance
Customer satisfaction
Data analysis

Responsibilities

Lead and manage a team of technical support representatives
Oversee timely and effective resolution of complex technical issues
Monitor support calls and tickets in real-time
Provide regular coaching, feedback, and training sessions
Track and manage customer satisfaction metrics
Generate and analyze reports on support metrics
Work closely with engineering and product development teams
Ensure that support documentation is up-to-date
Conduct root cause analysis on significant incidents

Education

Bachelor’s Degree or equivalent work experience

Benefits

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

To read the complete job description, please click on the ‘Apply’ button

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By Axon

Axon is an American company based in Scottsdale, Arizona. We have made it our mission to protect human life by developing technology and weapons products for military, law enforcement, and civilians.

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