Senior Technical Program Manager - Infrastructure & Application Projects

A Senior Technical Program Manager at Axon plays a crucial role in managing complex projects that span both infrastructure and application domains. They oversee the full project lifecycle, ensuring that all objectives align with strategic business goals and are completed on time and within scope.

To succeed as a Senior Technical Program Manager at Axon, candidates typically need a Bachelor’s degree in fields like Computer Science or Engineering, accompanied by over eight years of program or project management experience in a technical setting, especially within infrastructure and application projects.

Essential skills for Senior Technical Program Managers at Axon include strong communication abilities, knowledge of Agile methodologies, a deep understanding of technical infrastructure, problem-solving skills, and the ability to engage effectively with cross-functional teams.

Axon emphasizes continuous improvement and learning, offering various development programs, mentorship opportunities, and resources to enhance the professional growth of Senior Technical Program Managers and all employees.

The work environment for a Senior Technical Program Manager at Axon is collaborative and dynamic with the option to work from home or connect at one of our R&D hubs. Employees enjoy a culture of open communication, innovation, and dedication to the mission of safety and justice.

In this role, you'll oversee a variety of infrastructure and application projects that are vital to Axon's mission, including initiatives that improve technology solutions and enhance operational efficiency within the organization.

Axon is committed to diversity and inclusion, actively encouraging candidates from various backgrounds to apply for the Senior Technical Program Manager role, regardless of whether they meet every single requirement outlined in the job description.

When answering this question, focus on specific projects you've managed, the challenges faced, and how you successfully navigated them. Use examples that highlight your leadership, communication skills, and technical expertise.

Share your strategies for effective stakeholder engagement, such as regular check-ins, project updates, and clear communication channels. Provide examples of how you have resolved conflicts or misalignments in your past projects.

Detail your experience with methodologies like Agile, Scrum, or Kanban. Explain why you chose these methods for specific projects and how they contributed to the project's success.

Discuss your approach to risk management, emphasizing the importance of identifying potential risks early. Share examples of proactive solutions you've implemented to mitigate risks in previous projects.

Explain the metrics and KPIs you typically track to assess project performance. Discuss how these metrics align with broader business objectives and how they have helped you improve future projects.

Provide a specific example that showcases your leadership skills. Focus on how you communicated effectively across teams and resolved any challenges that arose during the collaboration.

Mention specific project management tools you are familiar with, such as Jira, MS Project, or Confluence. Discuss how you leverage these tools to streamline communication and track project progress.

Share your framework for prioritization, such as assessing project urgency and impact. Provide an example where you successfully prioritized tasks despite conflicting demands.

Discuss techniques for keeping team morale high under pressure, such as regular encouragement, recognition of individual contributions, or fostering an open dialogue about challenges.

Choose a project that involved technical challenges and illustrate how your leadership skills made a difference. Highlight final outcomes, stakeholder satisfaction, and any innovative solutions you implemented.