Strategic Sales Engineer, European Public Sector

As a Strategic Sales Engineer at Axon, you are responsible for supporting the sales effort across Europe with impactful technical presentations and architecture design discussions. You’ll manage proof-of-concept engagements, lead RFP/RFI responses, and guide technical workshops, all aimed at demonstrating the value of Axon's products to public safety agencies.

To qualify as a Strategic Sales Engineer at Axon, candidates typically need a Bachelor's Degree in Computer Science or Engineering, along with over 8 years of experience in roles such as Sales Engineer or Systems Engineer. Strong knowledge of CCTV systems, network technologies, and SaaS platforms is crucial for success in this role.

The Strategic Sales Engineer at Axon plays a key role in ensuring customer success by delivering compelling technical solutions tailored to client needs, facilitating smooth transitions to service delivery, and documenting customer feedback to inform product development.

At Axon, the Strategic Sales Engineer operates in a dynamic and collaborative environment, frequently traveling (up to 70%) to meet clients, conduct assessments, and present solutions. This role also allows remote work flexibility while fostering a culture of innovation and growth.

Axon encourages professional growth through continuous learning, involvement in product development discussions, and engagement in thought leadership efforts across the industry. As a Strategic Sales Engineer, you will have the chance to expand your technical expertise and influence the future of public safety technologies.

In your response, focus on specific SaaS projects you've worked on, detailing your involvement in technical implementations and customer interactions. Highlight how your understanding of SaaS solutions enables you to effectively communicate their benefits to clients.

Discuss your approach to actively listening during customer interactions, documenting feedback meticulously, and how you ensure that valuable insights are passed on to product management and development teams.

Share a detailed account of a specific proof-of-concept, emphasizing your preparation, execution, and follow-up. Explain the outcomes and how it helped your team secure a deal or foster a relationship with a key client.

Outline the resources you utilize—like industry publications, online courses, and networking events—to stay informed about new technologies and solutions in the public safety sector. Mention how you apply this knowledge in your sales strategy.

Discuss a specific challenge you've faced, such as addressing complex customer needs or competing in a tough market. Explain how you overcame this challenge while emphasizing your problem-solving and communication skills.

Share your approach to understanding your audience's background and expertise and how you make your presentations accessible and relevant to their specific concerns and interests to effectively convey the value of Axon's solutions.

Emphasize the importance of teamwork with sales, product, and client teams, and provide examples of how collaborative efforts have led to better customer outcomes and refined product propositions in your experience.

Describe your research methodologies for understanding competitors and articulating your product's distinct advantages. Provide examples of strategies you've implemented to successfully navigate competitive scenarios.

Explain a specific incident where you translated customer insights into actionable feedback for product management, detailing how this led to significant improvements in offerings and enhanced client satisfaction.

Discuss your time management strategies, such as prioritizing tasks, using digital organization tools, and maintaining a balance between travel and other responsibilities to ensure productivity without compromising quality.