Technical Account Manager, Louisville

As a Technical Account Manager at Axon in Louisville, your primary responsibilities will include acting as a technical liaison for law enforcement agencies, diagnosing and resolving complex issues with Axon's software, managing deployments, and ensuring seamless adoption of our solutions. You'll also advocate for customer needs, collaborate with cross-functional teams, and provide training to agency staff to ensure optimal use of our products.

To qualify for the Technical Account Manager role at Axon in Louisville, you typically need a Bachelor’s degree in fields like business administration or computer science, along with a minimum of 4 years of relevant experience in a customer-facing technical account management role. Technical expertise in deploying SaaS solutions, hands-on experience with tools like SQL Server, and a solid understanding of public safety software are essential. Certifications in relevant technologies will also be beneficial.

A Technical Account Manager at Axon supports law enforcement agencies by acting as the main point of contact for technical concerns, managing deployments, and troubleshooting issues. This role ensures that agencies can effectively utilize Axon's software solutions. By advocating for customer feedback and promoting best practices in software use, you foster strong relationships and enhance public safety.

Key skills for success as a Technical Account Manager at Axon include excellent problem-solving abilities, strong communication skills, and technical expertise in software deployment. Additionally, the ability to build relationships across various teams and stakeholders is crucial. Experience with data management tools like Microsoft Power BI, along with familiarity with networking and cloud solutions, will significantly enhance your ability to support customer needs.

Technical Account Managers at Axon in Louisville can expect a comprehensive benefits package, including competitive salaries, a 401k plan with employer matching, discretionary paid time off, medical and dental insurance, fitness programs, and emotional wellness support. Axon is also committed to nurturing talent through learning and development initiatives, reinforcing their mission to support the well-being of their employees.

Discuss specific projects where you managed software deployments, highlighting your role in ensuring successful outcomes. Mention any challenges you faced and how you resolved them, which will demonstrate your problem-solving skills and adaptability in a technical account management setting.

Emphasize the importance of communication and establishing trust. Share examples of how you’ve actively listened to customer concerns, followed up promptly, and offered tailored solutions, which are essential in strengthening customer relationships as a Technical Account Manager.

Provide a specific scenario where you quickly assessed a crisis situation, took decisive action to resolve the issue, and communicated effectively with stakeholders throughout the process. This will illustrate your crisis management skills and ability to work under pressure.

Discuss your approach to coordinating with cross-functional teams, including configuration, testing, and implementing best practices. Provide a step-by-step example of how you’ve previously driven software adoption and ensured that users are fully equipped and trained.

Talk about your method of collecting, analyzing, and communicating customer feedback effectively. Share how you’ve historically acted as an advocate for customers and how you contribute to product improvements based on their experiences.

Mention specific tools you’ve used, such as Microsoft Power BI or SQL Server, and provide examples of how you've utilized these tools for data management and reporting. Discuss how these contributions enhanced decision-making or addressed specific customer needs.

Describe a training program you implemented or delivered. Discuss your approach to tailoring the content to the audience, ensuring engagement, and following up to reinforce learning outcomes. This showcases your ability to educate and empower users.

Share your passion for technology and improving public safety. Discuss a specific project that resonated with you or inspired you to contribute to societal betterment, aligning with Axon’s mission to Protect Life.

Discuss your commitment to continuous learning through professional development, attending trainings, following industry trends, and staying engaged with product updates. This reflects your dedication to providing the best support as a Technical Account Manager.

Outline measures of success, such as customer satisfaction, successful software deployment, and strong relationships with law enforcement agencies. Explain how these factors contribute to the larger mission of improving public safety through effective technology implementation.