Job details

Technical Account Specialist (Remote)

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

This is an opportunity for professional growth and the chance to contribute to the success of a software startup with accelerated growth inside a public company. You will collaborate within deployment teams to position the client for a successful go-live and project maintenance.

The Technical Account Specialist (TAS) is going to be a key member of the Axon Latin America team with the primary responsibility of providing the highest quality service and support Axon customers at their facilities and remotely. In addition, the TAS will work with the Regional Sales organization directives in order to complete technical assignments such as providing support for Proof of Concepts (POCs) and deployment of Axon products.

Location: Remote within Puerto Rico

Your Day to Day

Account Management: The TAS will be responsible for all Account Management aspects of Axon Customers in Latin America. The TAS will act as the primary point-of-contact for all technical activities for the accounts they manage. Some of these activities are (not all):

Provide technical support for customers to support pre-sales and post-sales processes
Perform Upgrades of Equipment and Software
Daily Operations/Troubleshooting
Customer Site Assessment/Survey
Address all product-related queries on time
Train customers to use products effectively
Communication with Customer Executives
Customer Data Collection and Analysis at country/sector level

Projects - The TAS will be responsible for all projects implemented at Customer Sites.

Ensure good communication within Axon and the customer site
Involved in New Product Launches
Establish best practices

Personal Development - The TAS will continue personal development to enhance their skills.

Presentation Skills
Communication Skills
Project Management

Continued Product Knowledge – The TAS will continue current on the in-market Axon Portfolio.

Attend to Internal Training Sessions
Keep up to date on market advancements

Documentation of all technical support activities (Calls for Service)
Participation and execution of Customer Technical Reviews
Assist Sales with presentations and analysis to enlarge customer portfolio
Document translation & verification
Maintain active customer engagements, meetings, updates, and reporting commitments.
Derive actionable insights and recommendations from de-identified data and carrier data.

What You Bring

Strong Network knowledge, including firewalls, switches, routers, proxies, TCP/IP, and information security
Self-starter who thrives with problem-solving and embraces ambiguity
Ability to work well independently, time manage, as well as with cross-functional teams
Exceptional attention to detail
Ability to work in multiple data capture and analysis platforms
Relevant experience with data analysis and transformation
Experience with Restful APIs
Hands-on experience with Linux and Windows Server management
Demonstrated outcome-driven thinking. Can make hard tradeoff assessments.
Willingness to join forces and drive company-wide initiatives across multiple departments
Strong interpersonal, communication, and organizational skills
Ability to translate analytic techniques and outputs for non-technical audiences
Solid time management and multitasking skills
Experience working with or in Law Enforcement
At least 3 years of customer Relationship management with English and Spanish fluency
Experience with SAAS

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 45,000 in the lowest geographic market and USD 54,000 in the highest geographic market. The on target earnings range for this role is between USD 55,000 in the lowest geographic market and USD 60,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits).

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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Axon is an American company based in Scottsdale, Arizona. We have made it our mission to protect human life by developing technology and weapons products for military, law enforcement, and civilians.

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