Job details

Global Customer Success Manager

Bandwidth is looking for a Global Customer Success Manager to serve as the ambassador and subject matter expert for customers, delivering exceptional customer support and building brand loyalty.

Skills

Strong customer management and support
Knowledge of VoIP protocols and telecommunication industry standards
Technical orientation and customer-centric mindset
Experience with Microsoft Excel, PowerPoint, and Salesforce.com
Exceptional organizational and communication skills

Responsibilities

Develop and build strong customer relationships
Act as a trusted partner with customers
Share deep product knowledge and serve as a subject matter expert
Drive analysis to pinpoint issues and collaborate with multiple teams
Identify opportunities to expand Bandwidth's products and services
Ensure customer satisfaction and advocate cross-functionally
Triage a wide variety of customer needs
Answer inbound phone calls and host training sessions

Education

Bachelor's degree

Benefits

100% company-paid Medical, Vision, & Dental coverage
Four weeks of PTO for new hires
Additional PTO opportunities through volunteer hours
Mahalo moments program for life's important events
90-Minute Workout Lunches and nutritionist meetings

To read the complete job description, please click on the ‘Apply’ button

By Bandwidth

We believe communications can transform the world Technology is fundamentally changing the world and how we communicate for the better. It’s creating a better way to live, to love, to work, and communicate. For the last 20+ years, we have worked ...

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE