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Job details

Global Customer Success Manager

Bandwidth is looking for a Global Customer Success Manager to serve as the ambassador and subject matter expert for customers, delivering exceptional customer support and building brand loyalty.

Skills

  • Strong customer management and support
  • Knowledge of VoIP protocols and telecommunication industry standards
  • Technical orientation and customer-centric mindset
  • Experience with Microsoft Excel, PowerPoint, and Salesforce.com
  • Exceptional organizational and communication skills

Responsibilities

  • Develop and build strong customer relationships
  • Act as a trusted partner with customers
  • Share deep product knowledge and serve as a subject matter expert
  • Drive analysis to pinpoint issues and collaborate with multiple teams
  • Identify opportunities to expand Bandwidth's products and services
  • Ensure customer satisfaction and advocate cross-functionally
  • Triage a wide variety of customer needs
  • Answer inbound phone calls and host training sessions

Education

  • Bachelor's degree

Benefits

  • 100% company-paid Medical, Vision, & Dental coverage
  • Four weeks of PTO for new hires
  • Additional PTO opportunities through volunteer hours
  • Mahalo moments program for life's important events
  • 90-Minute Workout Lunches and nutritionist meetings
To read the complete job description, please click on the ‘Apply’ button

We believe communications can transform the world Technology is fundamentally changing the world and how we communicate for the better. It’s creating a better way to live, to love, to work, and communicate. For the last 20+ years, we have worked ...

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$60,000/yr - $90,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
May 3, 2024

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