Solutions Analyst Leader - Channels
Responsible for leading channel enhancement initiatives (branch, mobile, online, ATM) as part of the Retail Transformation strategy, with a focus on elevating the omnichannel customer experience.
- Collect and analyze business requirements for channel development and integration.
- Support the delivery of seamless omnichannel journeys in collaboration with IT and business units.
- Monitor channel performance and propose optimization opportunities.
- Lead UAT and deployment activities.
- Follow up on post-launch performance and feedback collection.
- Bachelor’s degree in business, IT, or a related field.
- At least 5 years of experience in banking channels, digital projects, or service delivery.
- Knowledge of channel integration and CX design.
- Strong project coordination and stakeholder engagement skills.
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