Banking conversion specialist

osition: Customer Care Agent (Banking/ Treasury Domain)

Location: Work from home

Must Have :

Customer Care Representative experience in Banking/ Treasury/ Financial Domain

• Minimum 1+ years Treasury and/or Wealth Management experience preferred:
• Experience working with ACH & Wire Transfer, & related bank services & applications with small business, commercial, corporate customers
• Experience working in branch, operations, customer service or other commercial banking or wealth management areas is required (Required)

Profile Summary

Handle customer service inquiries and problems associated with the servicing of company’s client base

Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints

Utilize computer applications to provide professional service

Contact Center Culture Fit:

Proactive and excels at working within a team.

Always ready willing and able to take on extra work and help others whenever needed.

Positively influences team.

Education:

High school degree minimum.

Prefer college degree and above or equivalent work experience.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job Type: Full-time

Benefits:

• Work from home

Experience level:

• 1 year

Shift:

• 10 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Remote

Experience:

• Treasury management: 2 years (Required)
• Banking Domain: 2 years (Required)
• ACH/Wire Transfer: 2 years (Required)

Work Location: Remote