Banking Customer Service Representative - job 2 of 2

Why Foundever™

Go further with Foundever™. Are you ready to move your career forward? We are looking for Banking Customer Service Representatives to join our team of incredible people. At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you! All our calls are inbound calls only- no cold calling.

Work with Us and You’ll Enjoy:

• Pay: $16.00/hr $15.00/hr training
• 100% Paid Professional Training
• Health Benefits
• Medical
• Dental
• Vision
• Employee Assistance Program (EAP)
• 401K retirement plan with company match
• Employee discounts
• Referral bonuses
• Everbetter wellness program
• Internal Mobility (84% of our managers are promoted within)

Location Requirements:

Must reside within 50 miles of our Knoxville, TN location.

Core Responsibilities:

• Handle inbound service calls
• Drive customer satisfaction through voice, and/or email communications
• Navigate through multiple systems
• Ongoing training and skill development
• Assist customers with any possible fraudulent activity on their credit and/or debit card accounts
• Ensure proper security procedures are followed on all calls
• Prioritize customer retention and offer additional cross-sales products to customers when applicable

Qualifications:

• Strong communication skills, including the ability to navigate between screens while assisting customers
• Problem-solving with a can-do attitude
• Eager to advance your career with a reliable company
• Enjoy working with a team as well as independently
• Must be 18+ years of age
• High school diploma (or GED equivalent)

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.comand connect with us on Facebook, LinkedInand Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Work setting:

• Remote

Work Location: Remote