Banker - job 1 of 11

As a Banker at Banner Bank in Twin Falls, your primary responsibilities include providing exceptional customer service, processing transactions accurately and efficiently, and assisting clients in reaching their financial goals by actively promoting Bank products and services. Communication is key, as you'll engage with clients both in-person and over the phone, requiring strong interpersonal skills to build trusting relationships.

To be considered for the Banker position at Banner Bank, you'll need at least three months of related experience, which includes cash handling, client service, and sales. Previous teller experience is preferred. Additionally, strong organizational skills, basic math skills, effective communication abilities, and excellent customer service skills are essential qualifications for the role.

The starting hourly wage for a Banker at Banner Bank ranges from $18 to $22.23, depending on your experience and qualifications. This competitive pay is accompanied by a comprehensive benefits package that includes medical, dental, and vision coverage, as well as 401k plans with up to a 4% match, paid vacation and sick leave, among other perks.

The application process for the Banker position at Banner Bank typically involves completing a simple online application, followed by a quick assessment to gauge your work style. If successful, you'll have a phone interview with a manager or recruiter, an on-site interview with the team, and a background check before receiving an offer. It's a straightforward process designed to ensure a good fit for both you and the bank.

As a Banker at Banner Bank, you can look forward to a comprehensive benefits package that includes medical, dental, and vision insurance, long and short-term disability coverage, life insurance, and paid time off. You also get 11 company-paid holidays, tuition reimbursement for continuing education, and a 401k with matching contributions, making it a fulfilling workplace both personally and professionally.

Handling difficult customers requires patience and a positive attitude. Listen actively to their concerns and empathize with their situation. You could try to resolve their issue promptly by providing solutions while maintaining professionalism. It’s essential to remain calm and ensure every customer feels heard and valued, as this reflects Banner Bank’s commitment to excellent customer service.

When answering this question, focus on your passion for finance, helping others achieve their financial goals, and your admiration for Banner Bank’s long-standing reputation and community involvement. Highlight how these factors motivate you to excel in the role and contribute positively to the team.

Provide a specific example of a conflict you faced in a previous job. Explain how you approached the situation by discussing it openly with the parties involved, offering a solution, and working toward a resolution. Emphasize your communication skills and ability to foster a collaborative environment.

Key skills for a Banker include strong communication and interpersonal skills, sales capability, organizational aptitude, and problem-solving abilities. Highlight how these skills are vital in providing excellent customer service, building relationships, and efficiently processing transactions at Banner Bank.

To stay organized, you can use effective time management techniques, such as prioritizing tasks based on urgency and importance. Maintaining a tidy workspace and using tools like calendars or to-do lists can also help manage your responsibilities efficiently while providing top-notch client service.

Great customer service means listening to clients, understanding their needs, and providing tailored solutions to achieve their financial goals. It's about forming lasting relationships built on trust and ensuring clients feel valued and appreciated at all times during their banking experience.

Discuss your relevant cash handling experience, including any previous roles that involved managing cash transactions. Emphasize your attention to detail and accuracy, which is critical in maintaining financial integrity and security at Banner Bank.

Begin by understanding the customer's needs and preferences. Then, tailor your pitch to highlight relevant benefits of the product. Use clear, concise language, and share any personal success stories or examples to create a connection, which can make your proposal more relatable and compelling.

To meet sales goals, you'll need to establish clear objectives and regularly track your progress. Building strong, trust-based relationships with clients allows for natural conversations about products that might benefit them, leading to increased referrals. Utilizing any tools provided by Banner Bank for tracking sales can also be beneficial.

When answering this question, focus on Banner Bank’s impressive history and dedication to community engagement, employee development, and exceptional customer service. Express your alignment with its core values and your enthusiasm for contributing to the ongoing success of the bank.