Executive Director, Consumer Digital Engagement

Primary City/State:

Phoenix, Arizona

Department Name:

Cust & Brand Exper Admin-Corp

Work Shift:

Day

Job Category:

Marketing and Communications

Banner Health believes leadership matters.  We value and celebrate equity and inclusion demonstrated through a rich culture of trust and belonging, with our leaders at the forefront of health care transformation. We are One Team committed to the future of Banner Health as a high reliability organization, with excellence and safety in healthcare delivery.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
Visionary leader responsible for shaping and driving Banner’s digital customer engagement platforms with a specific focus on the marketing technology stack in support of digital marketing strategies and infrastructure. These include but are not limited to: Banner.com and associated mobile apps, digital marketing (email, SMS, SEO/SEM, social media, programmatic), and the use of CRM (customer relationships management) and CDP (consumer data platforms) to drive growth and customer engagement across digital and non-digital channels. Ensures alignment with organizational goals that enhance patient and member acquisition/engagement, brand reputation, and business growth. This role will lead a team of professionals to optimize digital platforms, harness data-driven insights, and foster innovation in the healthcare marketing landscape.

CORE FUNCTIONS
Strategic Leadership

1. Evaluates and develops a comprehensive digital marketing strategy, budget and team structure that aligns with Banner's brand, mission, and strategic priorities. Oversees the development and implementation of short and long-range goals and the creation of a road map for digital marketing, resulting in an integrated strategy to improve efficiency, effectiveness, and marketing ROI. Defines key measures of success and provides transparency into performance of those initiatives.

2. Leads marketing technology platform strategy. Manages digital DXP and CRM platforms for ongoing performance improvement. Partners with IT on platform upgrades and evolution and serves as marketing’s lead in IT collaboration. Monitors trends in digital marketing, emerging technologies, and patient behavior to ensure the organization remains competitive. Serves as advisor to and collaborate with executive leadership to integrate digital initiatives into broader marketing and organizational strategies.

Digital Platforms and Campaigns

3. Leads partnership with IT in the development and maintenance of the organization's digital assets, including Banner.com, consumer mobile applications, and social media platforms.

4. Lead omnichannel marketing campaigns to drive patient and member acquisition, retention, and engagement.

5. Ensure digital assets provide an optimal user experience that drives growth in customer digital engagement while aligning with the brand identity and goals of Banner. Partners with senior Marketing and Brand leader to ensure all digital platforms deliver an on-brand Banner experience.

Content and Social Media Leadership

6. Directs the strategy and execution of social media and content marketing initiatives to build brand awareness, engage target audiences, and drive measurable outcomes. Oversees the creation, curation, and distribution of high-quality content across digital and social media platforms to improve SEO rankings in high priority services lines, conditions, symptoms and other key areas that factor into hospital and doctor choice.

7. Establishes and enforces brand voice, tone, and messaging consistency across all digital content and social media channels. Leads the team that monitors and responds to social media trends and feedback to foster patient engagement and trust.

Analytics and Performance

8. Establishes and monitors KPIs to measure the effectiveness of digital marketing efforts. Leverages analytics to inform decision-making and optimizes campaigns and platforms. Drives the integration of advanced analytics, including predictive modeling and personalization.

Compliance and Security

9. Works with IT and compliance teams to safeguard patient data and maintain cybersecurity standards that ensure compliance with healthcare regulations, including HIPAA.

MINIMUM QUALIFICATIONS

Bachelor’s degree required or equivalent work experience.

Significant experience in digital and social marketing with a successful track record in digital media technologies, data management, content delivery and digital strategy in large, complex consumer facing businesses with multiple audiences as demonstrated with 10+ years of experience.

Proven success as an innovative digital leader with a track record implementing change across numerous disciplines including marketing, customer experience, culture and leadership, and digital technology integration.

Strong understanding of patient-centered marketing in healthcare, including consumer decision journeys. Expertise in SEO/SEM, social media, email marketing and web analytics. 

Data-driven mindset with the ability to translate analytics into actionable insights.

Current in user experience trends; experience in highly regulated industry or healthcare (payer, provider, strategy consulting) preferred.

Experimental and growth-oriented mindset. Thrives with ambiguity, strategic and analytic thinker, strong communication skills, collaborative, influencer, agile, experience in driving change in complex organizations.

Has tangibly demonstrated success with acquisition marketing/lead generation content development/campaigns. Understands and has experience in using digital marketing analytics/insights as well as social media listening and analytics tools to further optimize both paid and organic campaign strategies.

Demonstrated ability to lead and manage staff as well as external partners (agencies), work independently, be flexible, and to oversee and execute multiple projects simultaneously while also working effectively under the pressure of deadlines and evolving priorities. Skilled in mentoring and nurturing staff and teams.

Sense of humor, the ability to have fun and bring joy to their work.

PREFERRED QUALIFICATIONS
Additional related education (i.e., Masters Degree) and/or experience preferred.

Demonstrated experience utilizing Sitecore (DXP) and Salesforce (CRM).

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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