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Technical Account Manager - job 1 of 2

Partner with the world's largest brands and retailers to ensure a successful Bazaarvoice technical program.

Our Technical Account Managers (TAMs) are experienced consultants assigned to manage the Bazaarvoice technical relationship with a defined set of clients for the duration of their contract.

As a core member of the account team, the TAMs are the primary owners of the client’s Bazaarvoice technical program. They work in close coordination with the rest of the account team and a variety of internal teams.

What you'll be doing

Engage with the client in a strategic capacity to ensure that the program follows our recommended best practices, is appropriate for the client's technical infrastructure, and aligns with the business goals agreed upon between the client and the rest of the BV account team.
Proactively monitor the health of the technical program to identify and help mitigate problems before they impact the success of the larger BV program.
Drive adoption of contracted solutions and services and identify opportunities for additional solutions and services that could benefit the client.
Oversee all technical touch points with the client, including support cases, implementations, professional services projects, pilot programs, etc. and are the single point of escalation for the client for these engagements.
Develop relationships with key technical stakeholders in the client organization to facilitate progress on projects, expand our technical footprint, and try to develop new champions and client advocates.

Requirements skills:

Minimum 18-24 months at in a client facing role, preferably technical or technical account management.
Experience in technical consulting or technical project management.
Experience in account management is a big plus.
General knowledge of web technology, preferably coding experience. Specifically, in HTML, CSS, JavaScript, XML, SQL, and other web scripting technologies.
Basic knowledge of SEO principles and practices.
Basic knowledge of web analytics tools and practices.
Excellent written and verbal communication skills.
Ability to explain complex technical concepts and processes to non-technical stakeholders.
Ability to effectively match technical tasks to business objectives to justify effort.
Ability to identify the required technical tasks to achieve stated business objectives.
Ability to identify creative and non-standard ways to use our solution to help clients.
Ability to work effectively with internal stakeholders to develop holistic account plans.

$85,000 - $95,000 a year

*Range quoted denotes Base Salary range

Transparency & Integrity Builds Trust

At Bazaarvoice, we carefully consider multiple factors when determining compensation, including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean that compensation can vary. That said, we expect the base salary for this position to be in the range to be as listed above and will depend on your skills, qualifications, and experience. This role will also be eligible for additional compensation incentives including an annual bonus and other great benefits. Your recruiter can share more about the salary ranges and total compensation package during the hiring process. If this compensation is somewhere in your ballpark, we encourage you to apply!

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Average salary estimate

$90000 / YEARLY (est.)

min

max

$85000K

$95000K

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What You Should Know About Technical Account Manager, Bazaarvoice

As a Technical Account Manager at Bazaarvoice, you'll be at the heart of our partnerships with some of the world's largest brands and retailers. This isn't just another job; it's a chance to shape the technical relationship with clients during the entirety of their contract with us. Your role will involve engaging with clients strategically, ensuring that our technical program meets their unique needs and aligns with their business goals. You'll proactively monitor the health of their programs, ensuring everything runs smoothly and proactively addressing potential issues before they escalate. Moreover, you’ll not only oversee technical interactions—be it support cases or pilot programs—but you'll also be their go-to person for any escalations. Building relationships with key technical figures within the client's organization will be essential. This allows for better project collaboration, expansion of our technical offerings, and the development of client advocates who champion our solutions. If you're passionate about technology and have a knack for bridging the gap between technical jargon and client needs, this is your opportunity to thrive in an engaging, dynamic environment while receiving competitive pay and great benefits. At Bazaarvoice, where every day brings new challenges and impacts, we can't wait for you to join our talented team of Technical Account Managers!

Frequently Asked Questions (FAQs) for Technical Account Manager Role at Bazaarvoice

What are the responsibilities of a Technical Account Manager at Bazaarvoice?

A Technical Account Manager at Bazaarvoice is responsible for managing technical relationships with designated clients by ensuring that their technical programs are aligned with best practices and business goals. This includes engaging in strategic discussions with clients, proactively monitoring program health, driving the adoption of contracted solutions, and overseeing all technical interactions with clients.