Customer Service/Sales Ops Account Manager (NYC)

Our Company:  BCI Brands designs, sources, and markets nationally and internationally an extensive range of women's career, casual sportswear, and dresses. Their products are sold through all primary retail distribution levels principally under various trademarks and under private label brand names, such as Ted Baker, Vince Camuto, CeCe, 1.state and Parker.

Responsibilities:

• Manage and process sales orders from major national retailers including:
• Bulk order entry
• Inbound EDI PO processing and bulk order matching
• Review of unconfirmed orders
• Review of open orders against on hand in inbound supply to identify and resolve issues such as late delivery, shortages, etc.
• Allocate and drop picks to 3PL’s
• Manage open picks at 3PL warehouses in conjunction with on-site BCI Brands team, including timely routing and shipping of orders
• Track inventory, allocate orders, drop picks and manage orders received via EDI and manually.
• Liaise with Production, Logistics and 3PL warehouse teams regarding the status of sales orders, production and inbound shipments required to fill them, as well as the need for any extensions, shortages, etc.
• Cooperate closely with sales team to ensure timely and accurate information sharing and communication of order status updates, extension needs, etc.

• Minimum 4+ years of experience in sales operations and/or customer service
• Experience with ERP systems required (Exenta or BlueCherry strongly preferred but not required)
• Must have strong Excel skills
• Organized and detail-oriented with strong follow-through
• Highly motivated

The salary range for this full-time, permanent role is dependent upon experience between $85-100k.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.

BCI is an Equal Opportunity Employer

Applicants are considered regardless of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or as a qualified individual with a disability or any other characteristic in accordance with applicable law.

• Health Benefits (Medical, Dental & Vision)
• Life Insurance
• Flexible Spending Account
• 401k Program
• Paid Time Off
• Robust Holiday Schedule
• Training & Development
• Growth Opportunities!