Job details

Senior Manager, Client Experience

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Job Summary:

The Client Experience Senior Manager oversees project and program health KPIs and proactively supports associated risk management. This role collaborates with technology Practice Leads to define best practices and set expectations with Project Managers and delivery leads. The Client Experience Senior Manager is also responsible for the professional development and management of senior project managers.

Job Duties:

Delivery Responsibilities
- Identifies, grows, and maintains strategic relationships with client personnel, including members of client management
- Drives the vision of the project solutions
- Identifies new business opportunities and communicates such opportunities to his/her engagement superiors
- Acts as instructor and coach for teams across all roles on solution delivery and risk mitigation
- Leads, coaches, and educates the team in applying concepts and principles and staying focused on quality, predictability, flow, and velocity of development
- Supports the projects on-time delivery, finds, and eliminates impediments, actively addresses issues, and builds a high-performing, continuous improvement team environment
- When necessary, manages most strategic and challenging projects
- Defines project delivery best practices and associated expectations with Practice Leads
- Confirms governance and adherence to delivery best practices across all projects
- Proactively assists Practice Leads with identifying and managing project risk
- Assists with resource allocation planning across projects and practices
- Ensures data quality supporting program or practice KPIs are accurate and proactively managed
- Initiates team hiring, recruiting, and retention activities
Other duties as required

Supervisory Responsibilities:

Manages senior project managers and delivery leads
Manages professional development of experienced project managers and leads
Responsible for reviewing time entry for accuracy and reporting
Leads performance evaluations of direct reports

Qualifications, Knowledge, Skills and Abilities:

Education:

Bachelor's degree from an accredited university, required; degree in Business or Information Technology, preferred

Experience:

Seven (7) or more years of solid experience leading teams and coaching meetings, required
Five (5) or more years knowledge of the software development life cycle and ability to demonstrate success leading multiple project teams to completion while mitigating risks, required
Three (3) or more years of experience identifying risks within projects, generating solutions and recommendations, required
Three (3) or more years of experience managing budgets, timelines, and project deliverables, required

License/Certifications:

Software:

Proficient in Microsoft Office Suite; specifically, Excel, Word, PowerPoint, and Outlook, required
JIRA, Azure DevOps, Visio, or any other project mapping tool, preferred

Language:

Other Knowledge, Skills & Abilities:

A track record of managing teams and projects within a software solutions environment
Excellent communication skills, both written and spoken, along with strong facilitation and collaboration skills
Excels at operating in a fast-paced technical environment
Ability to solve problems, identify solutions, and appropriately escalate issues
Must be open to local travel to the client site as needed

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

National Range: $155,000 - $200,000
Maryland Range: $155,000 - $200,000
NYC/Long Island/Westchester Range: $155,000 - $200,000

BDO USA Glassdoor Company Review

3.7

BDO USA DE&I Review

No rating

CEO of BDO USA

Wayne Berson

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Average salary estimate

$177500 / YEARLY (est.)

min

max

$155000K

$200000K

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What You Should Know About Senior Manager, Client Experience, BDO USA

Are you ready to take your career to the next level as a Senior Manager of Client Experience with a dynamic company? Based in Oak Brook, Illinois, this role is designed for those who thrive on building strategic relationships and leading high-performing teams. As a Senior Manager, you'll oversee project health KPIs and engage in proactive risk management, ensuring that every project aligns with our commitment to quality and timely delivery. You'll work closely with technology Practice Leads, defining best practices while coaching our fantastic team of senior project managers. Your input will be vital in identifying new business opportunities, driving the vision for project solutions, and navigating challenges with ease. And yes, you’ll do all this while fostering a culture of continuous improvement within your team! The ideal candidate will have at least seven years of experience leading teams in a software solutions environment and a robust understanding of the software development life cycle. If you're passionate about client relations, project management, and leading teams to success, we can’t wait to hear from you!

Frequently Asked Questions (FAQs) for Senior Manager, Client Experience Role at BDO USA

What are the main responsibilities of a Senior Manager, Client Experience at this company?

As a Senior Manager, Client Experience, your key responsibilities involve overseeing project KPIs, managing risks, and delivering high-impact coaching to senior project managers. You will also nurture strategic relationships with clients while actively seeking new business opportunities, ensuring all projects are carried out smoothly and within set timelines.