Job details

Customer Support Representative (Contract)

What We Do:

Beacons is the easiest way to build a website that your fans will love! We help creators centralize their online brand presences, connect with their audiences and partners in a streamlined way, and better understand how to build and improve their businesses.

We're excited to tackle the rapidly growing, $200 billion creator economy. There's a huge opportunity to help creators build the businesses of tomorrow, and we're positioned to build the defining solution.

TLDR:

We’re looking for an enthusiastic self-starter to be our next Customer Support team member at Beacons!
You’ll work directly with our Customer Support Lead and Head of Product Management to improve Beacons’ customer experience
You’d own the Beacons’ creator experience and how Customer Support at Beacons grows and gets built
You get to interact and work with our awesome community of creators
You’ll be a go-getter and problem solver, bringing delight to our customers and helping users achieve their creator goals
This is a contract-to-hire role, with a 3-month evaluation period and opportunity for full time employment!

About You:

You are energetic and fun while professional and courteous across all communication channels (Email, Zoom, Discord, Slack, etc)
You have strong writing skills, and are able to create clear and concise documents for our users and internal stakeholders
You’re organized and on top of it! You have a high sense of urgency and ownership in what you do
You’re tech savvy and know your way around smart keys!
You’re a quick learner, highly adaptable, and can easily pick up a variety of SaaS tools including but not limited to: Notion, Retool, Front, Chargebee, Stripe, Paypal, and Airtable
You're based in the LA metropolitan area

What You’d Be Working On:

Strategizing, building and maintaining an amazing experience for our customers and creators
Supporting and engaging with the Beacons community
Fostering a delightful user experience by responding & resolving inbound user questions, concerns and complaints across Email, our Discord Community, and our Social Media Platforms
Create help resources (help articles, videos, tutorials) to help proactively support our users on our platform
Analyze support issues and share insights with the rest of the company through reporting and presentations
Ensuring users are upholding the values of our Terms of Service and Community Standards (https://beacons.ai/i/terms-and-conditions and https://beacons.ai/i/2023-beacons-community-standards)
User Acquisition: Occasionally creating 🔥 Beacons profiles and accounts for Beacons VIPs
In-Person Events: From time to time, Beacons throws creator / industry events that you’ll be able to support and attend

It’d be a major bonus if one or more of these apply to you:

You’re excited about the creator economy!!!
You have worked at an early-stage startup or a B2C company
You have experience in customer-facing roles, including customer service, hospitality or other related experiences

What We Can Offer: