Customer Adoption and Training Lead

ABOUT BEAMERY

Beamery’s mission is to create equal access to work, skills and careers. We are a leading transformational AI platform in the HR technology industry, enabling enterprise companies to create better and fairer talent decisions – by accelerating their recruiting processes, unlocking successful internal mobility opportunities, enabling smarter upskilling initiatives, and facilitating agile workforce planning. We are helping our clients hire over a million people annually.

Our product is used by Fortune 2000 organizations globally, leveraging cutting-edge AI technology that has earned us prestigious awards and financial backing from world renowned organizations such as Microsoft, Accenture & Workday. 

Some of the innovative things Beamery is working on this year include:

✨ Transforming experiences throughout the talent lifecycle with the power of AI and LLMs by using learning models and Beamery’s unique understanding of talent data.

✨ Focusing on ‘Beamery Talent Portals,’ our internal mobility tool which uses AI to help empower our customers to foster employee development, supports retention, encourages knowledge transfer, and reduces hiring costs.

But it’s not all about creating high-quality products, we also very much value the company culture we have worked hard to create; built on trust, empathy & honesty ensuring our workforce is able to bring their full selves to work.

ABOUT THE ROLE

The Customer Adoption and Training Lead will play a pivotal role in ensuring our customers fully leverage Beamery’s platform to achieve their talent acquisition and management goals.

WHAT YOU WILL BE DOING AT BEAMERY

Training Development and Delivery:

🚀 Design, develop, and deliver training programs and materials (e.g., webinars, e-learning modules, documentation) tailored to various customer needs and learning styles.

🚀 Conduct live and virtual training sessions to educate customers on Beamery’s platform features, best practices, and new product updates.

Customer Adoption:

🚀 Develop and implement strategies to drive customer adoption and engagement with Beamery’s platform.

🚀 Analyze customer usage data to identify adoption trends, areas for improvement, and opportunities to increase platform utilization.

🚀 Collaborate with Customer Success Managers to create customized adoption plans for key accounts.

Customer Support and Relationship Management:

🚀 Serve as a primary point of contact for customer training and adoption-related inquiries.

🚀 Build strong relationships with customers to understand their needs, gather feedback, and identify opportunities for additional training and support.

🚀 Work closely with cross-functional teams (Product, Sales, Marketing) to ensure alignment and share customer insights.

Content Creation and Management:

🚀 Continuously update training materials to reflect product updates and new features.

Performance Measurement and Reporting:

🚀 Track and report on key training and adoption metrics to measure the effectiveness of programs and initiatives.

🚀 Provide regular updates to leadership on customer adoption status and training impact.

WHO ARE WE LOOKING FOR?

🚀 Extensive experience in customer training, adoption, or a related role within a SaaS or technology company.

🚀 The ideal candidate is passionate about customer success, has a strong background in training and enablement, and excels in a fast-paced, collaborative environment.

🚀 Proven track record of designing and delivering effective training programs for diverse audiences.

🚀 Strong analytical skills with the ability to interpret data and make data-driven decisions.

🚀 Excellent communication and presentation skills, both written and verbal.

🚀 Ability to work independently and as part of a team in a dynamic, fast-paced environment.

🚀 Passion for customer success and a deep understanding of customer-centric approaches.

🚀 East Coast based

Salary: $110,000 + Equity

BENEFITS (US)

• 🏝 Unlimited Holidays (26 days minimum) + Bank/Federal Holidays

• 📅 First Friday of every month off

• ⛷ Company closure between Christmas and the New Year

• 🌍 Beamery Explore: Work from another country for up to 25 days each year

• 🌱 Monthly focused Personal Development Day

• 🐥 6 months of full pay for primary caregivers (parental, surrogacy & adoption)

• 🐥 6 weeks of full pay for secondary caregivers (parental, surrogacy & adoption)

• ⏰ Time off for prenatal appointments

• 💸 401 (k) package

• 🏥 100% paid medical, dental and vision care option

• 📈 Stock options

Beamery is for Everybody. Diversity and open expression are fundamental to us. We acknowledge the challenges in our industry and strive to develop an inclusive culture where everybody can contribute. We are dedicated to creating an inclusive environment for everyone, regardless of ethnicity, religion, color, sexual orientation, gender identity, race, national origin, age, disability status, or caregiver status. If, for whatever reason, you need us to make reasonable adjustments and adaptations to our recruitment process, please email accommodations@beamery.com

Visit our Diversity, Equality and Inclusion page to learn more about progress and commitments.