ABOUT BEAMERY

Beamery’s mission is to create equal access to work, skills and careers. We are a leading transformational AI platform in the HR technology industry, enabling enterprise companies to create better and fairer talent decisions – by accelerating their recruiting processes, unlocking successful internal mobility opportunities, enabling smarter upskilling initiatives, and facilitating agile workforce planning. We are helping our clients hire over a million people annually.

Our product is used by Fortune 2000 organizations globally, leveraging cutting-edge AI technology that has earned us prestigious awards and financial backing from world renowned organizations such as Microsoft, Accenture & Workday. 

Some of the innovative things Beamery is working on this year include:

✨ Transforming experiences throughout the talent lifecycle with the power of AI and LLMs by using learning models and Beamery’s unique understanding of talent data.

✨ Focusing on ‘Beamery Talent Portals,’ our internal mobility tool which uses AI to help empower our customers to foster employee development, supports retention, encourages knowledge transfer, and reduces hiring costs.

But it’s not all about creating high-quality products, we also very much value the company culture we have worked hard to create; built on trust, empathy & honesty ensuring our workforce is able to bring their full selves to work.

As our Professional Services Manager, you'll be accountable for ensuring all new customers and projects within your portfolio receive the ‘best-in-class’ experience that Beamery are known for! This role will play a major part in process and practice optimisation as well as team development to ensure our PS organisation is constantly improving.

You'll lead a regional team, contributing to the development and refinement of our PS offering, constantly looking to enhance our customer experience by leveraging your expertise to coach the team through the whole PS lifecycle.

What will you be doing at Beamery?

🚀 Personally overseeing a small portfolio of your own customers and projects, as well as being accountable for the projects owned by your team - serving as an escalation point internally for our customers. 

🚀 Managing resources to ensure implementation design and delivery are aligned to Beamery’s Implementation Methodology and Point of View to deliver tangible business value for each customer.

🚀 Ensuring projects are completed on time, within budget, while ensuring that customer expectations are aligned.

🚀 Managing a PS team, and ensuring that they achieve (and hopefully exceed!) their utilisation targets.

🚀 Mentoring and developing team members through providing feedback and coaching.

🚀 Serving as a role model in conveying Beamery Point of View, knowledge, best practice sharing, proactive actions, and creative problem-solving activities.

🚀 Collaborating across Customer Success and with Sales, Product, Marketing and other teams to successfully develop, optimize and deliver on enterprise solutions for customers and to grow Beamery’s business

What are we looking for?

🚀 Proven experience in SaaS professional services or customer success leading global enterprise projects and teams, preferably in the talent domain

🚀 Passionate about the customer experience and committed to continuous improvement

🚀 Proven deep experience and specialisation in collaborating closely with business leaders to understand the needs of customers and introduce solutions and processes to increase customer satisfaction and success

🚀 Holds an advanced level of communication skills in working with stakeholders of different levels, departments and functional expertise

🚀 Is comfortable and experienced in managing difficult conversations, building trust, and improving customer satisfaction

🚀 Strong analytical and quantitative skills; ability to use hard data and metrics to identify trends and make decisions or adjust plans

🚀 A deep commitment to business and functional diagnosis and solution design

🚀 Takes a hands-on, roll-up-your sleeves approach: we are looking for a proven leader who is passionate about working hands on with customers, on solutions and in the business

🚀 Thrives in working in a fast-paced, demanding, and rewarding entrepreneurial environment

🚀 Is solutions oriented and leverages creative thinking skills to evaluate problems and to drive win-win outcomes

🚀 Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment

🚀 Maintains a growth mindset and is actively continually seeking new and novel learnings and resources in order to find effective and fulsome solutions

BENEFITS

🏝 Unlimited Holidays (26 days minimum) + Bank/Federal Holidays

📅 First Friday of every month off

⛷ Company closure between Christmas and the New Year

🌍 Beamery Explore: Work from another country for up to 25 days each year

🌱 Monthly focused Personal Development Day

🐥 6 months of full pay for primary caregivers (parental, surrogacy & adoption)

🐥 6 weeks of full pay for secondary caregivers (parental, surrogacy & adoption)

⏰ Time off for prenatal appointments

💸 401 (k) package

🏥 100% paid medical, dental and vision care option

📈 Stock options

Beamery is for Everybody. Diversity and open expression are fundamental to us. We acknowledge the challenges in our industry and strive to develop an inclusive culture where everybody can contribute. We are dedicated to creating an inclusive environment for everyone, regardless of ethnicity, religion, color, sexual orientation, gender identity, race, national origin, age, disability status, or caregiver status. If, for whatever reason, you need us to make reasonable adjustments and adaptations to our recruitment process, please email accommodations@beamery.com

Visit our Diversity, Equality and Inclusion page to learn more about progress and commitments.