Business Analyst, Commercial

As Business Analyst, Commercial at our Global Office, you are part of a team that brings the legend of Belmond to life. You will support the business intelligence function to help inform decision making and drive company performance and efficiency. If you are looking to become a trusted support for the global teams, this is your moment.

Primary Responsibilities Include:

• Develop and maintain key dashboards for use across the business.
• Conduct deep dive analysis to support key decision making across all areas of the business.
• Work collaboratively with stakeholders from across the business to develop analytical tools which help increase customer satisfaction and increase Belmond market share.
• Support the Head of Data, Business Intelligence and A.I. on all analysis related to commercial areas of Sales, Revenue Management, Distribution, Reservations and Brand & Marketing.
• Examine existing reporting processes and re-engineer where appropriate to drive performance across the Global Sales teams and products.
• Develop key dashboards to help support sales target attainment.
• Work on and own assigned projects on commercial related initiatives including planning, research and implementation to deliver to successful conclusion.
• Work with the VP Sales to develop and distribute key sales tools and dashboards.
• Work with the VP Revenue Management to develop and distribute key revenue/booking pace dashboards at various levels of detail, including segment and room type.
• Support the marketing team with a focus on B2C activities.
• Become an expert on the Business Intelligence platform and Belmond data warehouse (BigQuery) in order to help automate many of the standard and key reports across the Commercial function.
• Extract, manipulate and analyse data from the Belmond data warehouse to translate into insight and provide actionable recommendations for stakeholders at all levels, including the senior management team.
• Work with the Director of Reservations to develop KPI Dashboards on performance metrics.

What you should know when applying...

• The role is generally able to benefit from our current hybrid working policy where team members can work remotely for up to two days per week.
• It is expected that the application deadline will be 18 October 2024. However, an early application is encouraged as the position may close sooner if a large volume of applications is received. You may apply after this date but priority will be given to applications received by the deadline.
• To streamline our application process and ensure all submissions are efficiently managed, we kindly request that all candidates submit their applications through our designated recruitment platform.
• The Global Office is currently based at Victoria House, Bloomsbury Square, London. From late 2024, we will be moving offices to Wogan House, 99 Great Portland Street. Wogan House is currently undergoing comprehensive renovations with brand-new fitted office space under the management of a leading co-working space and property management company.
• Applicants must have eligibility to work in the UK.

The Belmond & LVMH Family  

The Belmond global collection of iconic hotels, trains, safaris and river cruises is proud to be part of LVMH, all creating exceptional experiences worldwide. When you join Belmond, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.  

About Us

Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safaris, Belmond curates incomparable experiences and crafts unforgettable stories. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 47 properties spread across 28 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982. The group later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urban icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil’s Iguassu National Park. As proud custodians of storied properties, Belmond is committed to building on the past to create a new legacy: the heritage of the future. Working with communities and local talents, together with the world's most respected chefs, designers and artists, Belmond continues its purpose of perpetuating the legendary art of travel. Since 2019, Belmond has been part of the world’s leading luxury group, LVMH (Moët Hennessy Louis Vuitton).

What you bring:

• Bachelor's degree in Business, Economics, Mathematics, Statistics or a related field, or equivalent.
• Experience with data analysis, reporting and developing dashboards.
• Experience with data visualization using tools such as Tableau or Power BI.
• Strong skills in Excel.
• Experience in coding, with knowledge of either R, Python, SQL and/or BigQuery.
• Good organisational and project management skills demonstrating an ability to manage multiple concurrent projects.
• Strong analytical skills and a methodological approach to analysing data and reporting.
• Ability to work in a fast-paced dynamic commercial environment.
• A demonstrable interest in the luxury hospitality or travel industry.

What We Offer:

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries and incentive plans
• Complimentary and preferred rate experiences at our iconic destinations
• Private Medical Insurance and Dental Plans
• Group Personal Pension Plan
• 33 days’ annual leave per year (inclusive of English Bank Holidays).
• Lifestyle and Employee Assistance Programs
• Onsite gym facilities

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities and each other.

This is your moment. Apply today!