Job details

Product Support Analyst

Benchling is hiring a Product Support Analyst to join their Customer Experience organization, driving the adoption of their R&D solutions in the biotech sector.

Skills

Strong communication skills
Organization and time management skills
Empathy and diplomacy
Proactive and autonomous
Curiosity and tenacity

Responsibilities

Answer product questions and resolve issues for customers
Become a Benchling product expert
Collaborate with internal teams to coordinate on customer issues
Document continuously changing product knowledge
Deliver trainings for customers and marketing events
Lead internal Support projects to improve customer experience

Education

BS or M.Sc. in Biology, Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field

Benefits

Competitive salary and equity
Medical, dental, and vision plans
Fully paid parental leave
401(k) + Employer Match
Commuter benefits and home office setup stipend
Mental health benefits
Monthly wellness stipend
Learning and development stipend
Generous vacation
Company-wide holiday shutdowns
Sabbaticals for long-term employees

To read the complete job description, please click on the ‘Apply’ button

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By Benchling

Benchling is a cloud-based platform for biotechnology research and development and the only biology-first platform for scientific data, collaboration, and insights.

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