Regional Director

The Regional Director at Upstream Rehabilitation, specifically in Indianapolis, holds a crucial role in leading the clinical teams at Benchmark Physical Therapy clinics. Responsibilities include developing leadership skills among Clinic Directors, ensuring proper HR functions like hiring and performance reviews, and collaborating with various departments to ensure seamless operations. This role also involves maintaining financial performance and strategically planning for growth.

To qualify for the Regional Director position at Upstream Rehabilitation, candidates should be graduates of accredited Physical Therapy programs with current or pending state licensure. A minimum of three years of experience in outpatient rehabilitation settings is essential, along with demonstrated operational leadership, preferably in multi-site settings. Additionally, completion of a Leadership Development Program may be preferred.

Upstream Rehabilitation places a strong emphasis on professional development for its Regional Directors. The company offers $1500 in annual continuing education dollars, access to mentorship and residency programs, and leadership development coursework. This comprehensive support helps leaders grow their skills and advance within the organization.

As a Regional Director at Upstream Rehabilitation, you can expect a range of enticing benefits. These include flexible work schedules, competitive health benefits, 401k with company match, paid time off, and opportunities for partnership or ownership. Additionally, the company provides company-paid life insurance and options for short-term and long-term disability.

The culture at Upstream Rehabilitation is inclusive and supportive, aligning closely with its mission and values. Regional Directors are encouraged to foster connections within their clinics and the broader community while contributing to a workplace that celebrates diversity. Additionally, the focus on teamwork and development makes it a rewarding environment for growth.

To enhance clinic performance, I would focus on evaluating current operational efficiencies, implementing evidence-based practices, and fostering a culture of open communication. Engaging with team members and gathering their input would be vital, along with aligning clinic goals with organizational strategies.

Handling conflict necessitates a proactive approach. I would encourage open dialogue to understand each party’s perspective and work collaboratively towards a resolution. Regular team meetings and fostering a positive culture can significantly reduce potential conflicts before they escalate.

In previous roles, I have been involved in strategic planning initiatives that included market assessments, identification of growth opportunities, and resource allocation. I believe a data-driven approach combined with team insights can lead to successful expansion strategies.

Mentorship is central to my leadership style. I prioritize developing future leaders by providing guidance and support. Building mentoring relationships fosters growth and retention within the team, which is crucial for sustained success.

I emphasize standardized processes and regular training to ensure compliance across clinics. Conducting frequent audits and establishing clear communication channels ensures that standards are understood and followed, mitigating risks.

I once identified a bottleneck in patient scheduling, which delayed service delivery. By collaborating with the clinic staff to streamline the scheduling process and implement better tracking systems, we improved appointment availability and patient satisfaction significantly.

Resource allocation must be data-driven; I analyze clinic performance metrics to identify needs. Strategic resource distribution considers factors like patient volume, staff requirements, and financial health to ensure clinics are optimally supported.

I focus on a combination of patient satisfaction scores, clinic financial performance, staff engagement levels, and operational efficiency. These metrics provide a holistic view of the clinic's health and areas for potential improvement.

Fostering teamwork can be achieved through regular cross-clinic meetings and team-building activities, encouraging sharing of best practices, and recognizing team achievements. Celebrating progress together cultivates a strong sense of unity.

My approach to patient care emphasizes evidence-based practices and continuous quality improvement. I believe in empowering clinical teams by providing necessary resources and support while ensuring that patient-centric care remains a core priority.