Benefits Analyst II

About the Role

Provide the timely delivery of retirement, termination, and death calculations to the Cox Pension Plan participants and beneficiaries. Respond to inquiries and accurately process high volume of intermediate and complex Tier 2 and Tier 3 requests, including benefit estimates, retirement applications, death claims, payment setups, and retiree healthcare elections/changes within established time frames. Review, update and maintain confidential information in multiple systems (Workday, Benefit Connect, and Bank of New York Mellon). Manage Tier 2 and Tier 3 active and pended cases according to service level agreements. Provide system support for plan participants with online enrollment, application of benefits, intermediate and complex technical issues. Research and resolve data discrepancies. Manage monthly reports and external communication.

Primary Responsibilities

• Determine eligibility and process benefit estimates, retirement calculations, and death benefit claims for the Cox Pension Plan participants.
• Research and respond to service related inquiries.
• Reference pension plan provision sections in regards to administrative issues.
• Demonstrate problem solving skills relating to the pension administration systems (Workday and/or Benefit Connect).
• Provide outstanding customer service to plan participants, beneficiaries, and Employee Service Centers.
• Review and enter demographic data, salary, job codes, retiree healthcare premiums, tax withholdings, banking information, and beneficiary options.
• Calculate and enter monthly and retroactive pension benefits due.
• Request payroll modifications and adjustments for replacements and/or required minimum distribution.
• Validate and initiate overpayment recovery.
• Process Social Security recalculations.
• Provide inbound/outbound call handling support as needed.
• Assist with identifying reporting and query needs.
• Accurately update and maintain electronic records.
• Answer general 401(k) administration questions.

Minimum

• Bachelor's Degree plus 2 years of relevant work experience (MS + up to 2 years or 6 years experience required with no formal education)
• Experience with pension plans and pension plan software required.

Characteristics

• Strong mathematical skills and familiarity with general accounting principles.
• Ability to comprehend, retain and communicate pension plan rules.
• Ability to articulate information clearly, and respond to inquiries via email, fax, mail.
• Ability to determine eligibility, process and review intermediate and complex pension related transactions to execute next steps.
• Strong organizational skills; ability to multi-task and handle deadlines effectively in a fast paced environment.
• Demonstrate excellent judgement and decision making skills.
• Excellent interpersonal, verbal, and written communications skills.
• Self-motivated with a good work ethic; discipline to work effectively both independently and in a team environment; ability to establish strong, positive relationships.
• Strong computer skills (Proficiency using Microsoft Office tools (specifically: Excel, Word, and PowerPoint).
• Ability to handle sensitive situations with professionalism and confidentiality.
• Analytical and creative problem solving skills; strong attention to detail.

Preferred:

• Experience using HR systems to administer benefits, preferably Workday.
• Proven ability to serve as a quality reviewer is preferred.

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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