Benefits Implementation Specialist

Benefits Implementation Specialist

Are you passionate about solving real business problems and helping people thrive in the #PeopleFirst Economy? Are you a life-long learner? Then Proliant might be the place for you!

Proliant is seeking a Benefits Implementation Specialist to join our team.

We want individuals who…

• Truly care and are passionate about the work they do
• Want to see and feel success in themselves, their teams, and the employees they serve
• Aren’t afraid to solve real business problems for customers
• Want to be continually developed
• Who are proud to talk about the #Community they are a part of
• Who are #ProliantProud

But first, more about us!

Proliant powers the #PeopleFirst Economy. We deliver fully integrated, cloud-based People Tools that simplify payroll and all HR processes while improving accuracy and ensuring full industry compliance for over 4,000 customers in multiple industries in all 50 states.

We believe that with the right HR technology in place, businesses can thrive in this ever-changing world. However, technology is not the answer alone. We arm you with an award-winning professional services team to solve your HR related business problems. We offer the highest quality personalized customer service possible.

We are in search of inspired people looking to do inspiring work. We are looking for individuals have a desire to work in one of the most dynamic sectors of technology - HR Tech.

Job Description:

The Benefit Implementation Specialist is responsible for implementing client benefits into Bswift and effectively integrating employee data and deductions to Proliant Payroll.

The position requires personnel to exercise judgement and act in a consultative manner with clients to ensure the clients understands the services and our system as well as the impact of the settings they request. Able to work both independently as well as within a team environment. Keen attention to detail is a must.

Job Responsibilities:

• Analyze, define, create and test the processes to populate and maintain client data in the bswift system
• Subject matter expert in bswift data needs: initial data conversion, configuration, writing data maps, ongoing data processes and automated audit processes to verify and maintain data integrity
• Provide training for clients on how to use the system
• Prepare employee and employer communication documents on how to enroll on our state-of-the-art system
• Build client sites (including: full implementation of benefit plan rules, details, rates, text and documents)
• Test client sites to ensure proper functionality and quality
• Triage client tickets and/or questions (email and voicemail) and provide next response time
• Audit system data from various sources, produce reports providing summary and details surrounding the audits
• Responsible for the creation of benefit plans in the Bswift software for all clients
• Communicate internally and externally with brokers and co-workers to obtain plan design details
• Partner with other service product lines to ensure system synergies
• Ensure that the system is configured to the clients expectations
• Create and maintain excel spreadsheets to load benefit elections and dependent information into the system
• Ensure the success of integration between the Bswift systems and Proliant payroll system
• Assist internal and external clients with needs, requests, and problems in a timely manner
• Communicate with all necessary parties to ensure accuracy of all appropriate data
• Work to understand new department processes, procedures and/or programs
• Supports internal employee questions and act as mentor for less experienced employees
• Ensure all internal controls and procedures are followed for accuracy
• Conduct effective Welcome Calls with client and applicable team members
• Create Implementation timeline
• Coordinate communication with key personnel and departments throughout the entire implementation process.
• Excel in Customer Service
• Other job duties as assigned

Job Requirements:

• Excellent Attention to Detail
• Ability to Multitask in a Dynamic Environment in a massively growing industry
• Good communication and problem solving skills
• Ability to Meet Deadlines and meet customer expectations
• Proficient with Microsoft Excel and its functionality
• Previous benefits experience required
• Experience in Bswift software preferred

Compensation: Dependent on Experience

This is an amazing opportunity! We are scaling rapidly and we believe in promotion from within. Our team is world class and the awards and rankings year over year prove it. Just check out our Glassdoor reviews! We offer a great work environment with excellent benefits. Apply today if you would like to find out more!

#LI-Remote