Benefits Specialist - Remote

Symetra has an exciting opportunity to join our team as a Benefits Specialist!

As a Benefits Specialist, you’ll support a Regional Executive and Voluntary Sales Executive for the Life, Disability and Supplemental Health product lines for in-force business. You’ll manage relationships with new and existing customers to sustain and grow business in the Western United States.

• Serve as designated primary service contact for a book of business (under 500 lives) located on the West Coast
• Provide excellent customer service and respond to customer inquiries
• Build positive relationships and collaborate with internal partners to address service inquiries and provide consultative support
• Partner with Implementation Managers to successfully implement new business
• Manage day-to-day service work including Agent of Record changes, licensing updates, amendment activity, sophisticated billing resolutions, data feed set up, claim issue resolution and supporting enrollment events
• Lead client education around products, services, and Symetra processes
• Attend face to face meetings with customers including stewardship meetings, benefit fairs, enrollment meetings and finalist presentations (5-10% travel)
• Work in partnership with assigned Regional Account Manager to build a dedicated service "team" approach
• Collaborate with Regional Sales Executives to identify business growth opportunities
• Drive proactive service touchpoints with customers and track key activities in CRM database
• Work across organization to resolve issues and provide solutions to client as primary liaison
• Handle renewal process for designated book of business
• Participate in special projects and/or committees with a goal of continual process improvement
• Lead implementations from a customer facing perspective for state mandated coverage
• Support and back up Regional Account Managers and Regional Implementation Managers
• Attend as many implementation calls as possible for new customers in block of business to learn about them while in flight

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Hourly Range: $27.30 - $45.51 plus eligibility for annual bonus program

• High school diploma Required; College degree preferred
• Life and Health insurance license required
• Four to six years industry related experience preferred
• Able to travel up to 10%
• Solid understanding of the external marketplace, generating profitable revenue growth by retaining existing customers, expanding business, and achieving customer satisfaction
• General Life and Disability knowledge with an understanding of health and welfare benefits
• Sales Proficiency
• Able to communicate contract provisions to customers
• Good verbal, written and social skills
• Proficiency with Microsoft Office Applications and Windows XP (including MS Word, MS Excel, and MS Outlook)
• Excellent time management skills
• Excellent organizational skills
• Demonstrate ongoing self-development
• Strong customer services skills
• Mathematics proficiency
• Problem solving
• Decision making
• Multi-tasking

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit www.symetra.com/careers

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