Implementation Manager

ABOUT US 

Our mission is to reimagine how companies take care of their people by making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can personalize every employee’s benefit experience while also driving efficiencies in the overall benefits budget and vendor management.

Benepass offers the most configurable benefits card on the market, and employers can design and distribute multiple benefits programs, including pre-tax (FSA, HSA, Commuter) and employer-funded benefits such as wellness, remote work enablement, professional development, food / meals, family formation, and rewards & recognition. Our goal is to scale with clients over time, as they continue to adjust their benefits programming to meet diverse and dynamic employee needs.

Benepass is a technology company built on modern financial infrastructure, which we consider our key differentiator compared to industry incumbents and other new entrants. With a scalable technology backbone, we have the unique ability to build more benefits use cases on our platform, resulting in a simple, modern, consolidated employee and employer experience.

OUR MISSION

Helping companies reimagine benefits to make them delightful and easy.

OUR INVESTORS

We are backed by leading investors, including Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised $35 million of equity capital.

ARTICLES

• Founder Story - Jaclyn Chen

• Benepass Raises $20M

Candidate Resources

• Benepass | Candidate Resource Page

• Benepass Listed on Inc. Magazine's Best Workplaces of 2023

TEAM & ROLE

As an Implementation Manager, you will be accountable for the successful implementation of new client accounts, ensuring that our clients have a seamless onboarding experience from contract signing to go live. This role would be reporting directly to our Head of Customer Operations Aileen Palmer. 

You will work closely with client benefit teams to understand their goals and use cases for Benepass, configure their plans, and manage the project timeline. This role requires extensive collaboration with internal teams and external vendors to ensure timely and successful implementations. 

Key responsibilities include:

• Developing and executing implementation plans tailored to each client's needs

• Managing multiple concurrent implementations, ensuring all projects stay on track

• Configuring client accounts within our platform, including setting up benefit plans, user roles, and integrations

• Conducting client training sessions to ensure effective platform adoption

• Collaborating with our Customer Success and Support teams to ensure a smooth transition post-implementation

The ideal candidate has strong time management and organizational skills, with the demonstrated ability to handle multiple projects and priorities simultaneously.

Currently, our Customer Operations team is composed of:

• 2 Customer Success Managers

• 1 Implementation Manager 

• 8 Customer Support Agents

It’s an exciting time to join our Customer Operations team as we are expanding across all departments. This is a fantastic opportunity to shape and influence the onboarding processes while working with an innovative team. If you thrive in a fast-paced environment and have experience working with strategic clients we’d love to hear from you!

ABOUT YOU

• You have a knack for grasping new concepts rapidly and can adapt swiftly to changing priorities and environments.

• You have an insatiable appetite for learning and are always seeking to understand the 'why' behind processes and decisions.

• You thrive in fast-paced environments and can handle multiple complex projects simultaneously without compromising quality.

• You have a natural talent for organizing, planning, and executing projects efficiently, always keeping the end goal in sight.

• You can articulate complex ideas simply and effectively to both technical and non-technical stakeholders.

REQUIREMENTS

• 3-5+ years of experience as an implementation manager or related experience within SaaS, start-up, healthcare, or benefits space.

• Proven track record in managing complex projects, preferably in a B2B SaaS environment.

• Strong project management and software delivery experience with a demonstrated ability to deliver projects remotely.

• Excellent understanding of implementation methodologies and best practices in the SaaS industry.

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

BONUS SKILLS

• Previous start-up experience 

Not meeting all the requirements but still feel like you’d be a great fit? Tell us how you can contribute to our team in a cover letter or apply to our "general opportunities".  

INTERVIEW PROCESS

• Recruiter Interview 

• Hiring Manager Interview 

• Executive Interview

• Presentation 

• References 

• Offer 

COMPENSATION

• We’re still finalizing the compensation package for this position! We will update this shortly. 

Range(s) is subject to change. Benepass takes a number of factors into account when determining individual starting pay, including your expectations, how you interview, peer compensation, and years of experience. We also look at the market data.

Travel

• Certain roles may involve occasional travel. You will be expected to attend company-wide on-site events three times per year.

Location

• Although we operate as a 100% US Remote company, certain positions may necessitate occasional attendance at one of our offices in NY or Oakland. Additionally, some roles may require residence in specific geographic regions or time zones.

WHAT WE OFFER

• 95% coverage of medical, dental, and vision

• Fantastic benefits (of course 😃), including:

  • $250 WFH setup

  • $150/month cell phone + internet

  • $100/month Wellness

• No Meeting Wednesday!

• Team Onsites 3-4 times a year 

• Flexible PTO

• Work from anywhere (during standard US business hours)

At Benepass, we are working towards reimaging how companies take care of their people. We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products. Benepass is proud to be an equal-opportunity employer.