Senior Manager, Existing Customer Channel Owner

Best Egg is the leading financial confidence platform that provides flexible solutions to real-life challenges for people with limited savings. We leverage real-time customer insights and data science to connect more people with the right products for their financial needs. Our offers include a growing suite of products such as personal loans, a credit card, and flexible rent, which are complemented by a suite of financial health tools to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.

Our culture and values inspire our employees and customers to embrace Best Egg. We are committed to championing a culture of inclusiveness and diversity of thought, and we focus on providing a safe, flexible, and collaborative work environment. Our employees are encouraged to engage in creative problem solving, and we promote opportunities for growth and enrichment across the organization.

If you are inspired by inspiring others, Best Egg is the place for you.

Best Egg promotes diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will grow.

The Existing Customer Channel Owner will be a critical member of the Brand Strategy and Existing Customer Marketing team reporting to the Senior Director of Existing Customer Marketing. The candidate will be responsible for managing multiple customer acquisition channels, including the Authenticated Web and Mobile experience and Agent Servicing. The candidate will also be responsible for the project management of key projects with high value business impact to ensure they are being delivered within a timely manner, while working with cross-functional teams across the business to deliver best-in-class products, services and features to our customers. The successful candidate will be customer-focused and highly organized with strong communication skills and the ability to work on multiple initiatives efficiently. We are looking for a problem solver and a true team player with a can-do attitude.

• Work directly with key strategic stakeholders across the business to generate repeat customers, developing marketing strategies and identifying repeat acquisition opportunities for installment lending products
• Create customized targeting and optimization strategies to enable appropriate treatment and a smooth experience for customers in a multi-product environment
• Submit new creative and campaign requests for marketing strategies within channels of responsibility to continuously optimize marketing placements across products
• Act as channel manager, working with cross-functional teams including Brand Strategy, Credit, Technology, Operations, Insights and Compliance to prioritize, sequence, and implement new product initiatives and enhancements
• Responsible for key performance indicators within channels of responsibility to ensure customer centric goals are met while maintaining profitability and efficiency
• Analyze daily Marketing reports to monitor for application and funded loan volume, identifying trends and outliers
• Work with the Customer Insights and Experience team to monitor competitors and provide recommendations for future testing based on market analysis and customer feedback

• Bachelor’s Degree in Marketing, Business, Finance or related skill set
• 5-7+ years working experience. Financial services experience a plus but not required.
• Excellent time-management skills, strong interpersonal and written & verbal communication skills
• Exceptional attention to detail
• Ease of working with a variety of tech tools and collaborative software
• Exhibits a high degree of ownership and accountability
• Passion for delivering consistently high-quality work on schedule
• Metrics-driven marketing mind with eye for creativity

• Comfortable interacting and engaging with colleagues from all levels of management across all business units
• High self-efficacy, highly motivated, well organized, capable of developing and executing a plan, and able to communicate status effectively
• Comfortable working in a rapidly changing environment where ambiguity and short turnaround schedules are the norm
• Flexible and able to react professionally and efficiently to changes in schedules or project direction without sacrificing quality

• Ability to lead and succeed within a cross-functional team emphasizing Collective Ownership
• Capacity to prioritize and juggle projects simultaneously in an extremely fast-paced working environment with a willingness to learn
• Be confident and willing to challenge status quo but also willing to concede and execute others’ ideas when necessary
• Capable of teaching and learning from others to promote continuity of knowledge and personal development
• Ability to work effectively independently and as a team member

Our Brand:

At Best Egg, we believe money should be accessible so people can reach their goals, live a fuller life, and feel pride in knowing they have taken control of their finances.  For those who need extra money to achieve the progress they seek in life, Best Egg is the modern solution-minded finance provider that mixes decades of banking experience with smart technology and deep customer insight to create products designed for today’s borrower, so that people can establish a smoother financial path. The egg symbolizes protection and a fresh start.  

Employee Benefits

Best Egg offers many additional benefits for our employees, including (but not limited to):

·       Pre-tax and post-tax retirement savings plans with a competitive company matching

program

·       Generous paid time-off plans including vacation, personal/sick time, paid short--

term and long-term disability leaves, paid parental leave, and paid company

holidays

·       Multiple health care plans to choose from, including dental and vision options

·       Flexible Spending Plans for Health Care, Dependent Care, and Health

Reimbursement Accounts

·       Company-paid benefits such as life insurance, wellness platforms, employee

assistance programs, and Health Advocate programs

·       Other great discounted benefits include identity theft protection, pet insurance,

fitness center reimbursements, and many more!

#LI-REMOTE

In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy  here