Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Solution Architect - Genesys Cloud CX Implementation image - Rise Careers
Job details

Solution Architect - Genesys Cloud CX Implementation

Company Description

BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.

BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance.

BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.

BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.

We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.

Job Description

Position Overview

We are seeking an experienced Solution Architect to lead our migration and implementation of Genesys Cloud CX. The ideal candidate will have deep experience with contact center platforms, particularly Genesys Cloud CX, and strong technical skills to support complex migration activities. This role requires someone who can bridge the gap between business requirements and technical implementation, with a focus on modernizing our contact center operations through cloud capabilities. 

Key Responsibilities

  • Lead the technical aspects of migrating from existing contact center platform to Genesys Cloud CX
  • Analyze, interpret, and prepare existing data for migration to ensure data integrity and continuity
  • Map existing outbound dialer strategies to new cloud-based dialer functionality
  • Develop custom scripts and solutions for complex integrations using the Genesys API hub
  • Translate current KPIs and reporting requirements to Genesys Cloud capabilities
  • Collaborate with the existing team to identify opportunities to modernize processes
  • Design and implement true omni-channel experiences leveraging Genesys Cloud capabilities
  • Provide first-level support, including issue triage and translation of cloud concepts for the team
  • Document solution architecture and implementation plans
  • Ensure the implementation follows best practices and meets business requirements

Qualifications

Required Qualifications

  • 5+ years of experience as a Solution Architect in contact center environments
  • Proven experience implementing Genesys Cloud CX (formerly PureCloud)
  • Strong understanding of contact center technologies, workflows, and operations
  • Experience migrating from legacy contact center platforms to cloud solutions
  • Strong knowledge of outbound dialer strategies and implementation
  • Proficiency in API integration and development (REST, webhooks, etc.)
  • Experience with Genesys' AppFoundry ecosystem and integration capabilities
  • Contact center reporting and analytics expertise
  • Understanding of IVR design, call flows, and routing strategies
  • Excellent problem-solving and troubleshooting skills

Preferred Qualifications

  • Genesys Cloud certifications (Genesys Cloud CX Consultant, Developer, or similar)
  • Experience with multiple contact center platforms (for migration context)
  • Knowledge of workforce management and quality management solutions
  • Experience with CRM integrations (Salesforce, Microsoft Dynamics, etc.)
  • Familiarity with cloud infrastructure (AWS, Azure, or GCP)
  • Understanding of omnichannel strategy implementation
  • Experience with contact center compliance requirements
  • Project management experience in technology implementation projects

Technical Skills

  • Genesys Cloud CX architecture and implementation
  • API development and integration
  • JavaScript, Python, or other programming languages for custom development
  • Data migration tools and methodologies
  • Cloud infrastructure concepts
  • Contact center IVR and call flow design
  • Knowledge of omni-channel routing and queue management
  • Analytics and reporting solutions

Soft Skills

  • Strong communication skills to translate technical concepts to business stakeholders
  • Ability to work effectively with cross-functional teams
  • Problem-solving and analytical thinking
  • Adaptability and flexibility in a rapidly changing environment
  • Leadership capabilities to guide implementation teams
  • Customer-focused approach to solution design
  • Documentation and knowledge transfer abilities

Additional Information

This position offers the opportunity to play a key role in transforming contact center operations through cutting-edge cloud technology. The ideal candidate will combine technical expertise with business acumen to ensure a successful implementation that delivers enhanced customer and agent experiences.

Betsol Glassdoor Company Review
3.7 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Betsol DE&I Review
3.9 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
CEO of Betsol
Betsol CEO photo
Ashok Reddy
Approve of CEO

Average salary estimate

$115000 / YEARLY (est.)
min
max
$100000K
$130000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 2 days ago
Dental Insurance
Disability Insurance
Vision Insurance
Performance Bonus
Paid Holidays

Flywire is looking for an Application Support Engineer I to deliver internal application support and collaborate across teams in their global payments platform.

Photo of the Rise User
Zirous Hybrid No location specified
Posted 6 days ago

Zirous seeks a resourceful Help Desk Engineer to deliver proactive tech support and collaborate within a hybrid work environment focused on professional growth and client success.

Experienced Senior Client Systems Technician needed to install, maintain, and troubleshoot advanced communication systems at Vandenberg AFB under a key government contract.

Ascera Hybrid No location specified
Posted 7 days ago

Advance your career as a Managed Services Splunk Engineer with SP6, providing expert Splunk solutions for complex customer environments in a fully remote capacity.

Photo of the Rise User
Posted 15 hours ago

An opportunity at Anduril Industries as a Senior Offensive Security Engineer to lead offensive security practices in embedded and product security within a pioneering defense tech company.

CACI Hybrid US OK Oklahoma City
Posted 11 days ago

Experienced Software Development Manager needed at CACI to lead enterprise business systems teams and drive successful software projects.

Photo of the Rise User

A key role at Emory Healthcare for an Infrastructure Systems Engineer to ensure robust server infrastructure performance and scalability within a supportive professional environment.

Photo of the Rise User
Posted 4 days ago

An SAP Basis/System Admin role focused on managing and optimizing SAP HANA environments and related SAP technologies for a technology-focused enterprise.

Photo of the Rise User
Posted 8 days ago

Fullsteam is looking for a hands-on Senior Security Analyst to lead their vulnerability management efforts remotely within a dynamic security team.

Support the Army's DoDIN-A network operations as a Change Advisory Board Configuration Management Specialist at Empower AI, leveraging your skills in ITSM and network security.

Seeking a skilled Deskside Support Technician to deliver expert PC hardware and software support at Sharp's Montvale location.

Photo of the Rise User
RSM Hybrid USA-NC-Charlotte-300 South Tryon Street, Suite 1500
Posted 7 days ago

Seeking an experienced IAM Supervisor to lead teams and deliver comprehensive IAM solutions at RSM, a global professional services firm.

Photo of the Rise User

Experienced Lead Cloud/Infrastructure Engineer needed at DXC Technology to lead hybrid cloud infrastructure design and project execution.

Exceed customer expectations with our award-winning solutions

12 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, onsite
DATE POSTED
May 9, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!