Servicing Support Specialist

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:

 - We’ve funded over $100 billion in loans for our customers, more than any other fintech

 - We ranked #1 in the U.S. on LinkedIn's Top Startups 2020 and 2021

 - We are Forbes’ Best Online Mortgage Lender for 2023

 - We are USA Today’s Best Mortgage Lenders of 2023, Best for FHA Loans

 - We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world

 - And we’re just getting started!

We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive. 

A Better Opportunity

The Servicing Support Specialist's primary focus is to assist borrowers with the transition of the servicing of their loan from our interim loan servicer to their long-term servicer. You will be communicating and working internally with parties such as the borrowers, mortgage loan servicers, insurance companies, internal team members and others.

• Examines loan documents and recognizes needed mortgage documentation
• Daily maintenance of a pipeline and incoming inquiries 
• Handling borrower inquiries, complaints or providing support over the phone.
• Communicate effectively with internal and external parties to obtain required documentation if needed
• Communicate with borrowers to remedy any issues that may arise during or prior to servicing transfer
• Work all files within predetermined deadlines, proactively identifying solutions to remedy borrower or third-party needs
• Coordinate the correction of errors to closing documents and collateral
• Work cross-functionally with multiple teams to ensure that conditions are addressed in a timely manner
• Review and interpret mortgage documents for accuracy (insurance policies, tax information, closing disclosures and other necessary documents)

• 2-3 years of mortgage experience, preferably in servicing
• Phone experience is highly preferred
• Ability to work in a high-intensity and fast-paced environment
• Comfortable working in a constantly evolving environment with patience and understanding
• Strong interpersonal, oral and written communication skills
• Detail-oriented, organized, ability to multi-task and manage time to maximize output
• Proficient knowledge working with Excel, PowerPoint, Word, etc.
• Comfortable operating autonomously under minimal direct supervision and exercise independent judgment

Company Benefits 

Our total rewards package consists of base salary, benefits, and opportunity for yearly cash bonus. Some of our benefits include:

 - Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, health savings accounts, 401k, and more.

 - Personalized care and tools for realizing your mental health and wellness goals.

- Company paid for lunch when working in the office.

- Additional benefit perks & discounts.

Disclaimer  

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.