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Customer Success Strategy and Operations Manager

BetterUp is seeking a Customer Success Strategy and Operations Manager to empower our Global Accounts and Enterprise customer success teams. We provide career-defining work in a fun and inventive culture.

Skills

  • B2B SaaS experience
  • Data analysis
  • Customer success operations
  • Reporting tools proficiency
  • Collaboration and communication

Responsibilities

  • Develop and implement customer lifecycle processes
  • Design and deliver real-time reporting and data analyses
  • Drive data-driven decision-making
  • Identify opportunities for process automation
  • Collaborate with Customer Success and Implementation leaders
  • Lead customer success initiatives
  • Implement customer success tooling

Education

  • Bachelor's degree in relevant field

Benefits

  • Access to BetterUp coaching
  • Competitive compensation plan
  • Medical, dental and vision insurance
  • Flexible paid time off
  • Learning and Development stipend
  • 401(k) self contribution
To read the complete job description, please click on the ‘Apply’ button
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CEO of BetterUp
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Alexi Robichaux
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BetterUp's is a company centered around unlocking human potential by providing personalized coaching, mentorship, and professional development resources.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$141,000/yr - $242,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
October 28, 2024

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