Job details

Customer Success Strategy and Operations Manager

BetterUp is seeking a Customer Success Strategy and Operations Manager to empower our Global Accounts and Enterprise customer success teams. We provide career-defining work in a fun and inventive culture.

Skills

B2B SaaS experience
Data analysis
Customer success operations
Reporting tools proficiency
Collaboration and communication

Responsibilities

Develop and implement customer lifecycle processes
Design and deliver real-time reporting and data analyses
Drive data-driven decision-making
Identify opportunities for process automation
Collaborate with Customer Success and Implementation leaders
Lead customer success initiatives
Implement customer success tooling

Education

Bachelor's degree in relevant field

Benefits

Access to BetterUp coaching
Competitive compensation plan
Medical, dental and vision insurance
Flexible paid time off
Learning and Development stipend
401(k) self contribution

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By BetterUp

BetterUp's is a company centered around unlocking human potential by providing personalized coaching, mentorship, and professional development resources.

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