Junior Client Manager (EMEA)

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. 

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. 

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. 

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. 

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

Job Summary:

This role plays a crucial role in supporting the sales and account management teams by partnering with a VP or RVP to drive additional focus on high-potential/high-value accounts. This role is purposely far ranging and reactive to the strategy of the regional team. You will be asked to support anything from executing the territory marketing engagement strategy and deep account research, to supporting decentralized programs by growing our networks in key accounts and building relationships to incubate new opportunities - then manage their sale and delivery. This role is a key player in our go-to-market teams to support our experienced account managers and account executives drive forward our scaled Enterprise partnerships. You will play a key part in improving our sales efficiency, enhancing customer engagement, and driving overall sales growth.

What you’ll do:

• Support Account Strategy and Growth

  • Work with Senior Account Managers ‘AM’ (customer side) and Account Executives ‘AE’ (new business side) and your Regional Vice President to target and develop HRBP and Director level relationships in key accounts, seeking out opportunities for smaller (typically $5-100k) tactical expansions, and building our understanding of key accounts, finding insight to support the partnership strategy

  • Own expansion and renewal targets for named accounts working under a senior AM/AE, typically this will be supporting a decentralized buying motion where your AE/AM will focus on the pursuit of a broader enterprise strategic sale

  • Develop new relationships in strategic accounts through prospecting, networking, and partnership with BetterUp marketing team

  • Support processing and launching smaller orders within established accounts, including leading day-to-day relationships with regional and divisional partner contacts

• Generate and Nurture De-centralized Customer Relationships

  • Serve as a primary point of contact to project manage and execute regional and divisional orders in large accounts

  • Support in driving member engagement and demonstrable results

  • Own research activities for our strategic clients and prospects including data collection, data organization, and data enrichment

  • Develop and run sequences to support Territory demand generation, including collaboration with Marketing and Sales enablement to create campaign content

• Internal Relationship Building and Management

  • Ability to be adaptable and support regional go-to-market teams across a variety of initiatives, from pre-sales to post-sales

  • Expert level internal cross-functional collaboration

  • Work with the marketing, pre-sales, post-sales, customer success, implementation and finance and accounting teams to ensure optimal communications and alignment including collaboration on account strategy, account opportunities, stakeholder identification, member utilization and adoption. Has the ability to keenly listen to the client and identify risks and opportunities with members and swiftly communicate to the BU account team and key internal stakeholders to own exceptional end-to-end execution for the partner

If you have some or all of the following, please apply:

• Minimum of 4 years sales or account management experience, with 2+ years of Mid-Market or Enterprise consultative selling, even better if you have experience within consulting

• Experience running sales processes at Fortune 5000+ Companies

• Experience selling to Director level+, even better if it’s in the Talent and Development field/have been in an organisation that sell into CHRO and Heads of L&D/Talent/Transformation work (ideal, not required)

• Experience with sales processes like MEDDIC, Challenger, and/or Sandler

• Track record of over-achieving, consistently ranking in the top 10-20% of the company

• Experience personally working with FTSE100 organisations, on large strategically significant accounts with $1M+ ARR

• An unrelenting drive to learn, succeed and lead by example

• Strong executive presence, compelling written and verbal communication

• High emotional intelligence (EQ) that drives empathy, strong influence, negotiation, and problem-solving

• Process-driven, meticulously organized and self-motivated

• Technical proficiency and specifically skilled using Salesforce to manage sales cycles, ideally you’ll have broader experience using scaled sales and account management tools such as LinkedIn Sales Navigator, LeadIQ and Cognism, UserGems, and Gong to identify and qualify potential prospects.

• Ability to adapt and iterate on your ways of working to lean into critical work in a startup-scaleup selling environment 

* Benefits: 

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

• Access to BetterUp coaching; one for you and one for a friend or family member 

• A competitive compensation plan with opportunity for advancement

• **Medical, dental, and vision insurance

• Per year: 

  • 25 days holiday

  • All bank holidays 

  • Company wide Summer & Winter breaks (additional 10 days)

  • 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)

  • 5 Volunteer Days to give back

  • Learning and Development stipend

• Year-round charitable contribution of your choice on behalf of BetterUp

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is $52k – $78k.

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