Job details
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IT Support Lead
Beyond Finance is seeking an IT Support Lead to enhance their service efficiency and support their growth. The ideal candidate will thrive in a collaborative and fast-paced environment focused on customer care.
Skills
- CRM Platform experience
- Customer service skills
- Call Center technology knowledge
- Basic SQL understanding
- SaaS application troubleshooting
Responsibilities
- Handle frontline support of internal users.
- Oversee Production SLA metrics like ticket quality.
- Investigate and diagnose production issues.
- Manage Level 1 resource allocation.
- Focus on user education through documentation.
- Report on ticket and SLA trends.
Benefits
- Employer contributions for health benefits
- Generous PTO
- 401(k) matching program
- Merit advancement opportunities
- Career development and training
To read the complete job description, please click on the ‘Apply’ button
Beyond Finance Glassdoor Company Review
Tim Ho
3.7
Beyond Finance DE&I Review
No rating
CEO of Beyond Finance
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To help people save money, gain control of their finances and borrow responsibly.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
August 10, 2024
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