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Front Desk Supervisor Mixed Shifts- SpringHill Suites Boca Raton. Weekly Pay!

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! 


This position is responsible for ensuring outstanding guest service and effective operations of the front desk.  Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive team member relations and achievement of overall financial results.


Responsibilities:
  • Guest Service:  Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
  • Financial Results and Cost Control:  Responsible for management of expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget.  Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
  • People Management and Training:  Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable.  Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members.  Responsible for interviewing, hiring, coaching, and development of all team members. Responsible for all required training for department team members and ensuring training records are maintained.  Analyzes quality issues, identifies training needs and ensures implementation to improve results.  Utilizes available resources and adheres to Hampton Inn training policies.  Promotes collaboration and positive, professional work environment. 
  • Self/Workload Management:  Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Responsible for all front desk initatives. Must have high attention to detail, good communication skills and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
  • Safety/Risk Management:  Conduct routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. 


Required Skills and Experience:
  • High school diploma or GED required.
  • 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
  • Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled


B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.


Equal Opportunity Employer/Veterans/Disabled

Average salary estimate

$42500 / YEARLY (est.)
min
max
$35000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Front Desk Supervisor Mixed Shifts- SpringHill Suites Boca Raton. Weekly Pay!, B.F. Saul Company Hospitality Group

If you're passionate about hospitality and ready to take your career to the next level, consider joining B. F. Saul Company Hospitality Group as a Front Desk Supervisor at SpringHill Suites Boca Raton! In this dynamic role, you'll not only be the face of the hotel but also the driving force behind outstanding guest experiences. Your leadership skills will shine as you guide a fantastic team to deliver top-notch service while maximizing revenue and ensuring smooth operations. Your day will be filled with managing staff schedules, training team members on exceptional service standards, and addressing guest feedback with a smile. You'll have the creative freedom to develop programs that enhance guest satisfaction and drive revenue growth. With responsibilities that include financial oversight and cost control, you'll implement smart purchasing strategies to keep the hotel's finances on track. Collaborating with a vibrant team and being a part of our 1,000-strong hospitality professionals family will keep each day exciting. We're looking for someone who can juggle multiple priorities while ensuring our front desk remains a welcoming hub for all guests. If you've got a keen eye for detail, strong communication skills, and a genuine passion for people, we want to hear from you! Join us in creating memorable experiences for our guests at SpringHill Suites Boca Raton.

Frequently Asked Questions (FAQs) for Front Desk Supervisor Mixed Shifts- SpringHill Suites Boca Raton. Weekly Pay! Role at B.F. Saul Company Hospitality Group
What are the main responsibilities of a Front Desk Supervisor at SpringHill Suites Boca Raton?

At SpringHill Suites Boca Raton, the Front Desk Supervisor plays a critical role in ensuring exceptional guest experiences. The main responsibilities include managing staff, training new team members in service standards, and addressing guest concerns promptly. Supervisors also oversee financial operations, including budgeting and cost control, while implementing strategies to boost revenue. Overall, the role focuses on maximizing guest satisfaction through effective leadership and operational management.

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What qualifications do I need to apply for the Front Desk Supervisor position at B. F. Saul Company Hospitality Group?

To apply for the Front Desk Supervisor position at B. F. Saul Company Hospitality Group, candidates should possess a high school diploma or GED. A minimum of one year of previous guest service experience in a hospitality setting is required, along with excellent verbal communication skills. Attention to detail and the ability to thrive in a fast-paced environment are essential attributes.

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How does the Front Desk Supervisor position at SpringHill Suites Boca Raton drive guest satisfaction?

The Front Desk Supervisor at SpringHill Suites Boca Raton drives guest satisfaction by ensuring that all interactions meet service standards and exceed guest expectations. This involves training staff to anticipate guest needs, implementing creative service programs, and addressing feedback promptly. The supervisor also evaluates staff performance and provides ongoing motivation and goal-setting, creating a positive team atmosphere that enhances the overall guest experience.

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What is the work environment like for a Front Desk Supervisor at B. F. Saul Company Hospitality Group?

The work environment for a Front Desk Supervisor at B. F. Saul Company Hospitality Group is dynamic and fast-paced. Supervisors interact with guests and staff regularly, fostering a collaborative atmosphere. The role requires multitasking and working under pressure, ensuring that the front desk operations run smoothly while maintaining high standards of service and safety. With a team of enthusiastic hospitality professionals, it’s a great place for those who thrive in a lively environment.

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What opportunities for growth are available for Front Desk Supervisors at SpringHill Suites Boca Raton?

Front Desk Supervisors at SpringHill Suites Boca Raton have considerable opportunities for growth. With diverse roles within the B. F. Saul Company Hospitality Group, outstanding performance can lead to promotions to management positions or other operational roles within the company. Continuous training and development are emphasized, ensuring that supervisors can enhance their skills and prepare for advanced leadership opportunities.

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Common Interview Questions for Front Desk Supervisor Mixed Shifts- SpringHill Suites Boca Raton. Weekly Pay!
Can you describe your experience in managing a front desk team?

When answering this question, highlight specific examples of your management style. Mention how you train, motivate, and provide feedback to team members. Discuss any initiatives you implemented that improved efficiency or guest satisfaction, such as staff scheduling or service enhancements, showcasing your leadership capabilities.

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How do you handle difficult guests at the front desk?

In your response, outline your approach to conflict resolution. Focus on listening actively to the guest's concerns, empathizing with their situation, and providing a suitable solution. Mention the importance of staying calm, maintaining professionalism, and showing a willingness to go the extra mile to resolve issues.

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What strategies do you use to ensure high guest satisfaction?

Discuss various strategies you may have used, such as staff training initiatives, creating feedback loops with guests, and implementing service standards that exceed expectations. Providing specific examples of successful programs or feedback you've received can strengthen your answer.

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Tell us about a time you had to manage a tight deadline in a hospitality environment.

Here, you want to provide a specific scenario where you effectively managed time. Discuss the steps you took to prioritize tasks, how you delegated responsibilities, and the outcome. Highlighting your ability to remain organized and calm under pressure will demonstrate your capability in the role.

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How do you motivate your front desk staff during busy periods?

Your answer could include techniques such as recognizing hard work, providing positive feedback, and setting achievable goals. Discuss how you foster teamwork, maybe through team meetings or incentives for outstanding service, to keep morale high during intense service periods.

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What is your approach to training new front desk employees?

Talk about a structured training process you’ve developed or experienced. Mention the importance of hands-on training, shadowing experienced staff, and ongoing support. Highlight how you assess understanding and adaptability, ensuring new hires feel confident in their roles.

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How do you ensure compliance with safety and operating procedures?

Discuss your understanding of safety protocols and your method for keeping staff informed and compliant. Talk about regular training sessions, inspections, and emphasizing a culture of safety and accountability, ensuring all team members are aware of procedures and best practices.

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Can you provide an example of a successful initiative you led that improved operations at the front desk?

Provide a concrete example, detailing the initiative, its implementation, and the resulting impact on operations or guest satisfaction. Describe any challenges encountered and how you overcame them to showcase your problem-solving skills and ability to drive change.

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What role does technology play in your front desk management?

In your answer, discuss the various technologies and software used in front desk operations. Mention how you leverage these tools for scheduling, guest check-ins, and maintaining records. Highlight how embracing technology can enhance guest interactions and streamline processes.

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Why do you want to work as a Front Desk Supervisor at SpringHill Suites Boca Raton?

This is your chance to convey your passion for hospitality and leadership. Explain why the brand and hotel resonate with you, referencing its reputation or values. Describe how your skills align with the hotel’s mission and how you wish to contribute to its ongoing success.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
January 14, 2025

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