Lead IT Support Specialist

The Biden For President Campaign is seeking a Lead IT Support Specialist to support the deployment and maintenance of IT tools on the Campaign through direct support interactions with campaign staff and volunteers. This person will be part of the IT team and will often act as the first responder for issues and requests inbound to the team.

The Lead IT Support Specialist will work collaboratively with other members of the IT and Security teams, along with individuals from many other campaign departments. We are looking for folks with a variety of backgrounds and experience, and are dedicated to building a team that looks like America.

• Support our staff in our National Headquarters to solve their most pressing technical needs
• Updating and curating documentation to ensure our policies, workflows, and technical information are kept up to date
• Manage long-term projects from start to finish, ensuring we execute efficiently. Communicate effectively with clients from both technical and non-technical backgrounds
• Assist and support for events, such as All-Staff meetings, press conferences, and more
• Manage and respond to IT tickets in a timely and customer service driven manner
• Escalate to tier 3 resources after exhausting all efforts at tier 1-2 level
• This role is required to work from Wilmington 5 days a week
• While performing the duties of this job, the employee may also frequently be required to communicate using the telephone, email, and in person with stakeholders
• Other duties as assigned to support the department and the Biden for President’s mission 

• 2-3 Years of Experience
• Dedication to customer service with strong interpersonal skills;
• Prior experience as Help Desk Associate or Help Desk Technician
• Basic knowledge of networking such as TCP/IP, routing and switching;
• Experience with both computer and mobile device enterprise management systems such as Google Workspace, Okta, and JAMF.
• Knowledge of macOS and iOS.

Biden for President requires all employees to be "up to date" on COVID-19 vaccination status as prescribed by the CDC as a condition of employment, unless otherwise prohibited by applicable law. If you seek a reasonable accommodation in relation to the campaign's COVID-19 policy, you should speak to the HR Department prior to reporting to an office location.

Biden for President is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The campaign is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or disability, or any other legally protected basis. The campaign is committed to providing reasonable accommodations to individuals with disabilities in the hiring process and on the job, as required by applicable law. The campaign will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.

All information provided to Biden for President must be accurate and truthful. In the event that any information on your resume or related materials are found to be untruthful, the campaign reserves the right to disregard applications or take immediate disciplinary action, up to and including termination, and also reserves the right to take legal action for related damages.

Accessibility Note: We invite all interested and qualified candidates to apply for employment opportunities. If you require any accommodation in the application process, you may request a reasonable accommodation.

Biden for President believes in the importance of privacy for all individuals and is committed to handling personal data responsibly and securely. This means being thoughtful about the data you share with us, how we use it, and how we protect it.

Due to FEC regulations, only U.S. citizens or U.S. green card holders are eligible to apply for this role.

This position is CWG bargaining unit eligible.