Bilingual (English/Spanish) Customer Care Rep - Virtual

VIRTUAL ROLE WITH SIGN ON BONUS

Our story

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team. Because transformation takes a workforce. Learn more at careers.alight.com

We are now hiring ambitious, motivated bilingual ( English & Spanish) Customer Service Professionals in Puerto Rico.

This role requires that qualified candidates must reside in Puerto Rico.

IMPORTANT INFORMATION upon application for this role:

• Be attentive to your email and text messages as we will contact you for next steps. After submitting your application, if you are selected to move forward you will receive a text from Alight to answer some questions regarding this role.

• We also require an English Language Assessment: If advanced to this stage, it will take about 30 minutes meeting with a manager. In order to qualify as a fully bilingual candidate for this role, you will need to complete and successfully pass this assessment with a meets company standards result.

The customer care representative role is designed for people who have strong empathy and communication skills. Days are spent interacting with people over the phone to help them with questions they have about their healthcare benefits, 401k savings and retirement plans, leaves of absences and payroll. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems.

We Offer You

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization:

• Sign-on bonus of $1000 payable upon completion of 90 days

• A full Benefits Package, starting on your first day of employment

• Health, Dental, Vision, Life Insurance and more.

• A 401k plan that includes a corporate match.

• Quarterly bonus per performance with growth opportunity

• Paid Time Off

  • Three weeks (15 days) of paid vacation

  • Ten paid holidays per calendar year (8 fixed and 2 floating)

  • 12 paid wellness days

• Career Development & Growth: We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources!

As a Customer Care Representative, a typical day may include the following:

• Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.

• Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.

• Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.

• Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.

Required Experience:

• At least 4 years of customer service experience, or a combination of education and experience:

  • High School diploma and 4 years of customer service experience, OR

  • Associate’s Degree and 2 years or customer service experience, OR

  • Bachelor’s Degree

• Fully bilingual ( English & Spanish)

• A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction

• Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment

• Ability to receive and immediately apply constructive feedback

• Ability to multi-task using several Windows applications at once while assisting a customer on the phone

• Flexibility to work a specified shift and extended hours as necessary

Preferred Experience:

• Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services

Education:

• Bachelor’s or Associate’s degree, preferred; or a High School diploma plus minimum of 4 years of related industry experience

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $26,000.00/year (for full time employees) and the estimated maximum base salary for this role of $26,000.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.