Bilingual Call Center Representative

Role: Inquiry Representative

Location: 29 Gallatin Pl, Brooklyn, NY 11201

Duration: 3+ Years

The Inquiry Representative performs administrative and office support work within the Inquiry Unit. Bilingula Spanish Speaking

Responsibilities:

• The Inquiry Representative handles all Customer Service received by telephone, mail, and walk-ins
• Perform daily support functions such as customer service, phone calls, data entry, and staff support
• Send correspondence to the respondents regarding general information needed for the resolution of claims and inform the respondent of his/her current violation status
• Scan and upload appropriate documents into the database
• Provide quality service and support for customers
• Manage and maintain accurate records

Qualifications:

• Excellent customer service skills
• Professional and detail-oriented
• Excellent problem-solving skills
• Able to multitask
• Demonstrate abilities to gather, assess, and assimilate complex information and create user-friendly messaging
• Able to work in a fast-paced environment
• Knowledge/use of Microsoft Word and Excel; experience using web-based tools and general digital communications applications

Job Types: Full-time, Contract

Salary: $21.00 - $22.00 per hour

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer support: 3 years (Preferred)
• Call center: 3 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person