Job details

Bilingual Contact Center Representative (Spanish) - job 2 of 2

Inizio Engage has an immediate need for full time healthcare communicators to work from home across the nation and answer inbound calls from provider and patients on behalf of our client. This is an excellent opportunity to get into healthcare industry.

This role is a 4 month contract!

Your day may include the following:

Pre-screen potential volunteers for enrollment into clinical/medical research trials
Triage calls to appropriate personnel
Intake of product quality complaints
Handle DTC and patient Support programs
Provide drug/medical device product information
First level technical support
Enroll participants in educational seminars
Collect demographic data and disposition for product, sample and literature fulfillment

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

What’s in it for you?

Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
Generous performance-driven Incentive Compensation package
Competitive environment with company wide recognition, contests, and coveted awards
Exceptional company culture
Recognized as a Top Workplace USA 2021
Awarded a “Great Place to Work” award in 2022 and 2023
Fortune Best Workplaces in Biopharma 2022

What will you be doing?

Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. Accurately collect information required by individual programs and correctly capture in specific program databases.
Exhibit effective communication and tele-management skills.
Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
Possess effective organizational skills, including working with multiple projects simultaneously.
Adhere to all company policies and Standard Operating Procedures.
Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

What do you need for this position?

Customer service or equivalent work related experience is preferred
Spanish fluency (Written&Verbal)
Excellent verbal, written and listening communication skills
Competency with a computer keyboard and mouse
Pleasant telephone manner

About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

To learn more about Inizio Engage, visit us at:

https://inizio.health/

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.