Bilingual Inbound Customer Service Representative

Training Classes starting - Monday, June 12th

$19.41/hr - 40 hours/week Monday - Friday
$500 Hiring Bonus *for eligible employees after 90 days of employment
Daytime Hours (No nights or weekends)

Location:
Training will take place at: 2600 Dodge Street, Omaha
Work location(s) will be at: 2600 Dodge Street - Omaha, 601 Galvin Road - Bellevue or 6464 Center Street - Omaha

Are you someone that enjoys problem solving and creating positive customer experiences? We have an amazing opportunity at Physicians Mutual!

Physicians Mutual currently has professional, full-time opportunities available in our Customer Service area. Inbound Teleservice Representatives receive calls from Policyowners and answer questions regarding new business, coverage available, claim status and policy changes.

Job Qualifications:

• High school diploma or its equivalent is required.
• Two to three years of direct customer service preferred.
• Microsoft Windows and Microsoft Office skills required.
• Demonstrated excellent communication skills required.
• Motivated to learn and understand insurance related procedures, terminology and products.
• Ability to probe, assess customer needs and appropriately resolve issues.
• Advanced problem-solving skills and ability to handle customer issues at a high level of complexity.
• Must demonstrate reliable and dependable behavior such as the ability to follow a scheduled shift with little to no attendance issues.

Job Types: Full-time, Part-time

Pay: From $19.41 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Omaha, NE 68131: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person