Bilingual Internal Audit Specialist

Location: Remote

NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.

Simply put, wherever you find small businesses, you'll find NEXT.

Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow — that's where you come in.

We are seeking a dedicated and driven person to join our internal audit team. As a team member, you will review customer financial documents to determine audit exposure, follow audit guidelines, and apply state-specific standards. You will help minimize our clients' stress and deliver fast and efficient service while upholding Next's phenomenal customer service. We are passionate about making the lives of small business owners easier.

What You'll Do:

• Research specific business activities, background, and ownership to classify and complete 'virtual' audits
• Professionally communicate audit documentation requests, including handling inbound/outbound phone calls and scheduling follow-up calls as appropriate
• Provide outstanding customer service by answering all customer questions and concerns through the audit process via phone and email channels
• Exercise sound judgment, critical thinking, and decision making skills to determine appropriate actions based on audit findings
• Meet or exceed goals on assigned work within established company standards for quality and production
• Collaborate with Team Lead in association with Risk, Data Science, and Insurance Product teams to track audit results and improve the audit process and insurance product

What We Need:

• Bilingual (Spanish speaking)
• BA/BS degree preferred
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to conduct independent research and analysis
• Superior analytical skills

Unstoppable Qualities:

• At least 1+ year experience in data entry

The US hourly range for this full-time position is $21.15 - $24.30. The range displayed on this job posting reflects the minimum and maximum target for new hire hourly rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible to participate in our equity incentive program and will also receive our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more. Overtime pay for hourly workers as required by law.