Job details

Customer Care Advisor

BILL is a fast-growing Fintech company looking for a Customer Care Advisor to provide exceptional service to financial institution partners and customers. The role involves engaging with customers to resolve issues and enhance their experience through empathy and effective communication.

Skills

Active listening skills
Strong technical aptitude
Troubleshooting skills
Attention to detail
Verbal and written communication proficiency

Responsibilities

Handle inbound and outbound customer contacts via various channels
Demonstrate expertise in the product line and troubleshooting
Meet Key Performance Indicators (KPIs) for customer service
Participate in proactive customer engagement projects
Act as a subject matter expert for team members

Education

High School Diploma or GED

Benefits

100% paid employee health, dental, and vision plans
HSA & FSA accounts
Life Insurance and disability coverage
Flexible time off and wellness days
Employee Stock Purchase Program

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By BILL

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can flourish. Hundreds of thousands of businesses trust BILL solut...

40 jobs

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FUNDING

Beyond Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Financial Transaction Processing

TEAM SIZE