Job details

Staff CXO Business Systems Analyst - Partner Management

Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

Make your impact within a rapidly growing Fintech Company

We are looking for a talented senior Business Systems Analyst to join our growing internal CXO Systems team. Your primary responsibility will be to lead technical projects from ideation to closure across our Partner Management Service Cloud stack, focusing on the partner onboarding, management, and processes with integrated tools. You will drive initiatives that will enable the CXO team to manage partner relationships, including support for them and their customers using Bill. The candidate should be a self-starter, eager to build relationships and deliver value to our stakeholders across Partner Operations, Customer Success and Experience Operations. This role provides the right candidate the opportunity to thrive and truly leave a mark in an entrepreneurial setting!

We’d love to chat if you have:

8+ years of experience delivering technical projects across Risk and Collections Stack
Must have: Service Cloud, Experience Cloud, Zendesk, or equivalent
Nice to have: Chatbot platforms, and other Support tools
Proven project management experience Including:
Leading and driving complex transformation projects, portfolios, and roadmaps
Documenting functional and non-functional requirements, and design / development of technical solutions that meet the business needs
Working with stakeholders to define and document business processes and systems
Developing and maintaining project plans and associated communications
Performing Proof-of-Concepts when needed
Leading test preparation and execution
Testing technical build to ensure functionality of solutions that meet the business needs
Providing post Go Live support
A deep understanding of partner portal management functions, strategy, processes, cross-functional hand offs and intersections with Customer Experience and Support systems
Experience providing general system support to business partners
Experience with Agile and SDLC methodologies
Excellent teamwork, communication and ability to gain alignment across cross-functional boundaries
Ability to challenge the norm and maturity to advocate for changes for the greater benefit of the business
BS/MS in Business, Computer Science or a related field

Nice to have:

Service Cloud Administration experience
Admin experience across other platforms (Zendesk, Salesforce)

The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

San Jose pay range

$145,600—$174,700 USD

Let’s talk about benefits

100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
HSA & FSA accounts
Life Insurance, Long & Short-term disability coverage
Employee Assistance Program (EAP)
11+ Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
And much more

For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and discover BILL.

We live our culture and values every day

At BILL, we’re different by design—it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There’s no limit to what we can build and where we can go from here. We’d love you to join us.

BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process. At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.

If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact interviewaccommodations@hq.bill.com.

BILL Culture:

Humble - We check our egos at the door. We are curious. We listen, accept feedback.
Authentic - We earn and show trust by being real—embracing our authentic selves.
Passionate - We care deeply about each other and our customers.
Accountable - We are duty-bound to each other, our customers, and society.
Fun - We wrap it all together by building connections and enjoying time spent together.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants