Billing & Support Specialist (Remote)

BrowserStack is the industry-leading, cloud web and mobile testing platform that enables developers to test their websites across various browsers on different operating systems and mobile devices. 45,000+ customers rely on BrowserStack to deliver quality products and services at scale, and over 4 Million developers and test engineers test for companies around the world, including Google, Twitter, Microsoft, Oracle, MasterCard, and Barclays.

BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011 with the vision to build the testing infrastructure for the internet. We recently secured $200 million in Series B funding at a $4 billion valuation. The round was led by BOND, with participation from Insight Partners and existing investor Accel.

We have also recently announced that we would be a remote-first company, with a presence in India, USA and Ireland.

BrowserStack is also a Great Place to Work certified company. With its employee centric approach, BrowserStack has fostered a strong culture that values openness, collaboration, ownership and ambitiousness.

About the profile -

As a Billing & Account Specialist, you will be part of a team responsible for resolving all service requests related to billing, subscriptions, cancellations, account information and basic product queries. Challenging opportunities to contribute toward process improvements & self-service capabilities within the scope of the service desk are an added benefit in this role.

At BrowserStack, we lay equal emphasis on people, process and customer success and believe in a culture dripped in all round excellence. Come be a part.

Requirements

Key Responsibilities:

• Provide 24X7 enterprise support to international customers, mostly over email
• Address billing, cancellations, invoice generation, chargeviabacks & account related queries
• Address basic queries related to Browserstack products KB articles or documentation
• Routing issues to appropriate sales or technical resolver groups, where required
• Achieve all KPIs and metrics set on a quarterly basis
• Identify, participate implement process improvements

• Excellent command over written & spoken English customer empathy
• 2-4 years exp & in a similar work environment will be preferred
• Ability to quickly build a rapport with customers & resolve issues
• Willing to work in rotating shifts Added advantage if comfortable to work in rotating shifts
• Ability to coordinate between multiple teams & multi tasking & being able to project manage different task to enable maximum first call resolutions
• Prior exposure to Billing & Payment / Service Desk environment would be a plus
• Quick learning & focussed approach

Benefits

We believe in direct ownership of ideas and responsibilities in an environment where you get to learn a wide array of bleeding-edge skills. We're looking for talented, passionate and creative people, willing to give their 100 percent to building a high-class web product.

In exchange, we'll provide you with some fantastic perks and benefits:

• Competitive salary and benefits, including fully funded health plan
• Unlimited Time Off Policy
• Remote First policy
• Medical insurance